SOURCE: Alorica

Alorica

February 01, 2011 08:18 ET

Alorica Expands Its International Coverage

Company Grows by Adding 2,500 Employees in Philippines

CHINO, CA--(Marketwire - February 1, 2011) - Alorica Inc., a global customer care management company, announced its acquisition of Philippines-based Advanced Contact Solutions (ACS), furthering its global sourcing platform to be the premier provider of outsourcing services to Fortune 1000 clients. The transaction, the third in a series of Alorica acquisitions in the past ten months, enables the company to better serve clients and helps expand its Philippines' presence, now housing over 3,000 call center employees in the Philippines alone. The company has immediately assumed operational accountability for ACS and is actively engaged in securing additional clients for the international facilities. 

"Over the past several years, we have had a strong relationship with ACS and the deal proves we believe in the team, the existing client base and the future opportunities this will make possible," commented Andy Lee, Alorica's CEO and Chairman. "This unquestionably strengthens our offshore force, and more importantly it increases the opportunity for employee growth by providing additional career advancement avenues." The company now has over 20,000 employees in 40 worldwide locations; Andy Lee will remain CEO and Chairman of the combined company.

Alorica has experienced tremendous acquisition growth recently and is aggressively hiring throughout their domestic and international site locations. Alorica plans to continue promoting worldwide expansion, creating thousands of new jobs and serving global clients that seek multiple levels of front- and back-office support. To learn more please visit www.alorica.com.

About Alorica Inc.

Alorica is a global leader in delivering BPO Customer contact management solutions. Alorica provides a variety of advanced customer contact management solutions such as customer care, technical support, sales, collections and social media services for Fortune 1000 companies mainly in the communications, technology, media, financial services, government, healthcare, automotive, retail and consumer product verticals. Alorica's specialty is providing flexibility to its clients while delivering high quality service. Headquartered in Chino, California with 20,000 employees enterprise-wide housed in over 35 global contact management centers, Alorica provides unprecedented client support and attention. Alorica supports several customer communication channels including voice, email, chat and social media from onshore, near shore and offshore facilities. Additionally, Alorica provides fulfillment services and reverse logistics services through its U.S. logistics centers. For more information, please visit www.alorica.com.

Contact Information

  • Media Contact:
    Danel Kuhlmann
    Alorica Marketing and Communications Director
    Telephone: (303) 204-1833
    Email Contact