SOURCE: Alorica

Alorica

April 20, 2015 09:00 ET

Alorica Secures PRINCE2® Methodology Certification From ILX Group

IRVINE, CA--(Marketwired - Apr 20, 2015) - Alorica, a worldwide leading provider of customer management outsourcing solutions, today announced their official certification in PRINCE2® methodology through global Best Practice learning company, ILX Group. The certification provides Alorica with the internal tools to adopt an international industry standard, creating unique problem solving solutions that support the growing Business Process Outsourcing (BPO) business, and to provide customers with optimal service.

PRINCE2® methodology is a rigorous industry standard used by global corporations and will equip Alorica with a comprehensive approach to the problem solving process. PRINCE2® provides fluid, adaptable guidelines that will allow Alorica to meet its clients' individual needs.

The PRINCE2® certification is predicted to provide Alorica with the following benefits:

  • Industry standards: Delivering a core implementation template that provides comprehensive features to build individual client solutions
  • Flexible platforms: Enabling Alorica to deliver practical resolutions, firsthand customer knowledge and increase cost efficiency
  • Reliable solutions: Providing a consistent approach to client needs that may also be individually tailored

"We expect that PRINCE2® will further increase our success rates with clients to provide insanely great customer service," stated Art DiBari, Chief Operations Officer. "PRINCE2® is an international standard that Alorica is proud to offer our clients. It offers a superior take on problem solving methodologies that are extremely useful to Alorica as we continue to grow, mature and expand."

Paul Fegan, Operations Director at ILX, commented, "PRINCE2® embodies established and proven best practice in project management. It is recognized globally and provides a flexible and adaptable approach to suit all projects. For Alorica, we delivered the training from our UK headquarters to senior project managers based in America and the Philippines. Virtual classroom learning through the Internet means that anyone can be trained and supported from any location. It also has the added benefit that dispersed teams can be brought together under a single methodology and use a common project management language. We have found that a company-wide approach to PRINCE2® tends to deliver the best results."

PRINCE2® is currently utilized by all Alorica project management employees. The team uses the process as a core component of the onboarding and client implementation process. The PRINCE2® certification provides Alorica with an established approach to problem solving using a recognized, international methodology.

About Alorica

Alorica is a worldwide leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, to customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, Calif. with more than 48,000 employees in 73 locations, Alorica offers the proven industry experience and know-how to provide a total customer management solution. For more information, please visit www.alorica.com.

About ILX Group (ILX)
ILX Group is a global all-in-one provider of Best Practice Learning Solutions. ILX delivers Portfolio Programme & Project Management, IT Service Management, Risk Management and Business Financial Literacy learning solutions. The Best Practice courses are delivered through a blend of classroom, workshops, e-Learning and mobile platforms.

ILX is a market leader in PRINCE2® training and has provided Best Practice learning to more than 250,000 people across 5,000 organisations in over 100 countries. ILX works closely with its clients to deliver industry standard qualifications and helps organisations deliver continuous workforce improvement. The company and its multi-lingual trainers can support customers around the world, with local offices also in the UK, Middle East, Australia and New Zealand. For further information visit www.ilxgroup.com or follow ILX on Twitter @ILXGroup, or Facebook www.facebook.com/ILXGroup.

PRINCE2® is a registered trade mark of AXELOS Limited.

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