PHILADELPHIA, PA--(Marketwire - Mar 20, 2013) - Alteva (previously referred to as WVT Communications Group) (NYSE MKT: ALTV), the parent company of leading cloud communications pioneers, announces today that it is expanding its wholesale hosted Unified Communications offering to include optional Tier 1 & Tier 2 customer support to companies that resell Alteva's industry leading communications service platform. The expansion provides Alteva's Wholesalers with a more comprehensive package of services, enabling them to continue providing best-in-class service to their growing customer base.
Alteva's turn-key customer support solution is designed to provide seamless customer and technical support, 24 hours a day, 7 days a week to our wholesale partners. Key benefits include:
- 24 x 7 x 365 live support from highly trained technical support engineers based in the United States
- Real-time, web-based reporting and business intelligence via a custom-built interactive dashboard
- Scalability, flexibility and business continuity, allowing businesses to continuously customize their support strategies
- Enhanced customer experience to reduce customer churn
"Alteva believes in the value of a great customer experience, and we are excited to move this philosophy forward by offering a premier customer support option to our wholesale cloud resellers," comments William Birnie, Chief Marketing Officer at Alteva. "First-rate customer support is top priority at Alteva. Helping our wholesale customers exceed expectations by providing the most innovative client-focused solutions available, remains our mission."
For more information about Alteva, visit http://www.alteva.com. You can also follow Alteva on Twitter @AltevaInc or call 1-877-258-3821.
Alteva, a cloud-based Unified Communications (UC) solutions provider, offers the most reliable network, the most responsive and proactive customer service and the best value to its customers. It delivers cloud-based UC solutions including Voice over IP phone systems and service (VoIP PBX), hosted Microsoft Communication Services, fixed mobile convergence, and advanced voice applications for the desktop. Alteva's service requires minimal installation and configuration while eliminating monthly phone and on-premise system maintenance charges, reducing overall communication costs and enabling organizations to improve productivity. By combining Alteva's voice service with Microsoft Communication Services products, including Microsoft Exchange, Office Communication Server (OCS), and SharePoint, Alteva's customers receive a true, high-quality, voice-enabled UC solution that easily integrates with existing business applications. Alteva is one of the top ten largest hosted IP telephony and UC providers in North America.