SOURCE: AltiGen Communications, Inc.

AltiGen Communications, Inc.

July 07, 2011 08:05 ET

AltiGen and Outsourcery Partner to Deliver Hosted Contact Centre for Microsoft Lync Server

SAN JOSE, CA and LONDON--(Marketwire - Jul 7, 2011) - AltiGen Communications, Inc. (PINKSHEETS: ATGN), the leading provider of integrated Microsoft-based Unified Communications solutions, and Outsourcery, the UK's leading Cloud Service Provider, today announced a new business partnership in which Outsourcery will offer AltiGen's MaxACD for Lync in conjunction with its Outsourcery Unified Lync solution.

Outsourcery has one of the broadest cloud product offerings for businesses in the world, covering hosted software applications, virtualised infrastructure and unified communications solutions, as well as professional services to customise and integrate solutions for its customers.

In the 2011 Microsoft Worldwide Partner Awards, Outsourcery was named as the top ranking UK 'Dynamics CRM Partner of the Year,' second in the world to global powerhouse Hitachi Consulting and US-based Accenture. This demonstrates Outsourcery's strong market position and builds on last year's success when Microsoft announced Outsourcery as their worldwide 2010 'Hosting Solutions Partner of the Year' and 2010 'Dynamics Hosting Partner of the Year.'

AltiGen Communications, the leading provider of Unified Mobile Convergence and Contact Center solutions for Lync Server, has been gaining significant momentum in the UK with its MaxACD for Lync Server, providing feature rich call centre solutions. Features such as skills-based routing, multi-level Auto Attendant, a flexible and adaptable IVR with CRM integration capabilities, Call Recording and monitoring and reporting, all tightly integrated with Lync provides a compelling communications solution either on premise or delivered through the cloud.

"Outsourcery are the perfect partner for us to engage with, their track record combined with their vision and professionalism was clear from the beginning, they just got it straight away," said Paul Fullman, AltiGen Vice President of sales UK and Europe. "We are delighted that they have decided to add our MaxACD to their Unified Lync solution and I am excited to be working with them."

Ryan O'Reilly, Director of Unified Communications at Outsourcery, said, "Outsourcery was looking for a partner to provide contact centre functionality, with advanced IVR and server side call recording integrated into a cloud-based Lync solution. We chose the AltiGen Contact Centre as their solution was extremely powerful and flexible, with the deepest integration into the Lync platform. It's feature rich, scalable and addresses the majority of customer requirements. The solution we've designed makes it easy for customers to access 'value-add' features and functions from within a single client interface which increases usability and end user adoption."

"Microsoft Lync is now established as the premier Unified Communications software platform and businesses are rapidly moving to cloud-based solutions. We are pleased to be partnering with Outsourcery to address the significant market opportunity which has emerged for Hosted UC solutions," said Jerry Fleming, AltiGen's President & CEO.

About AltiGen Communications
AltiGen Communications, Inc. (PINKSHEETS: ATGN) is a leading provider of Unified Mobile Convergence and Contact Center solutions for Lync Server. Designed to address the business communications requirements of both enterprise and service provider organizations, our solutions consist of innovative software applications and the industry's first integrated communications docking stations. AltiGen is headquartered in San Jose, California, with international operations based in Shanghai, China, with a global network of business partners providing local sales, service and support to more than 10,000 customers worldwide. For more information, call 1-888-ALTIGEN or visit the web site at

Safe Harbor Statement
This press release contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding the continued market acceptance of our Unified Mobile Convergence and Contact Center solutions, our ability to interface to Microsoft's Lync Server, our ability to ensure a successful partnership with Outsourcery, and be able to take advantage of a significant market opportunity. These statements reflect management's current expectation. However, actual results could differ materially as a result of unknown risks and uncertainties, including but not limited to, risks related to AltiGen's limited operating history. For a more detailed description of these and other risks and uncertainties affecting AltiGen's performance, please refer to AltiGen's Annual Report on Form 10-K for the fiscal year ended September 30, 2010. All forward-looking statements in this press release are based on information available to AltiGen as of the date hereof and AltiGen assumes no obligation to update these forward-looking statements.