SOURCE: AltiGen Communications

AltiGen Communications

July 08, 2013 08:05 ET

AltiGen Passes Microsoft Lync 2013 ISV Qualification Requirements for Contact Center

MaxACD Contact Center for Lync Natively Integrates to Microsoft Lync 2013 to Enable Easy and Cost-Effective Deployment

SAN JOSE, CA--(Marketwired - Jul 8, 2013) - AltiGen Communications, Inc. (OTCQX: ATGN), a leading provider of Microsoft Unified Communications solutions, is pleased to announce that MaxACD Contact Center for Lync has completed Microsoft's stringent ISV Qualification Program requirements and is now a Qualified contact center solution for Microsoft Lync 2013.

AltiGen's MaxACD Contact Center for Lync is a simple to deploy, easy to use, and painless to manage feature-rich native call center for Lync solution. Powerful features such as skills-based routing, multi-level Auto Attendant, flexible IVR, Salesforce.com CRM integration, Call Recording, Monitoring and Reporting are all tightly integrated to provide a compelling communications solution either on premise or delivered as a managed hosted service in the cloud.

"The qualification program helps ensure that qualified applications will meet customer expectations," said Jon Morrow, Senior Program Manager for Lync at Microsoft. "Being a Native Lync Qualified contact center solution, MaxACD ensures optimal performance with Lync 2013."

The Microsoft Lync Independent Software Vendor (ISV) Qualification Program is for Independent Software Vendors that have built solutions for Microsoft Lync 2013. Testing is performed between Microsoft Lync Server 2013 and third party ISV applications to validate interoperability, feature set, system performance and stability.

"Achieving Lync 2013 Qualification is a testament to AltiGen's continual commitment to provide a high-quality, business-class contact center solution to our partners and customers," said David Tang, Vice President of Cloud Communications at AltiGen. "As more and more enterprises adopt Microsoft Lync Voice, we are seeing strong demand for MaxACD contact center for Lync."

AltiGen Communications is a Bronze sponsor at the 2013 Microsoft Worldwide Partner Conference in Houston, TX from July 7 - July 11. A live demonstration of MaxACD will be available at AltiGen's booth #1900.

About AltiGen Communications
AltiGen Communications, Inc. (OTCQX: ATGN) is a leading provider of 100% Microsoft-based VoIP business phone systems and Unified Communications solutions. Having more than 10,000 customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen's worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen's worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site at www.altigen.com.

Trademarks
Copyright 2013 AltiGen Communications, Inc. All rights reserved. Product names, logos, brands, and other trademarks featured or referred to within this press release are the property of their respective trademark holders.

Safe Harbor Statement
This press release contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding the extent of the strong demand for MaxACD contact center for Lync or the continued effectiveness of our MaxACD Contact Center integrating with the Lync client, which enables powerful features such as skills-based routing, multi-level Auto Attendant, flexible IVR, Salesforce.com CRM integration, Call Recording, Monitoring and Reporting are all tightly integrated to provide a compelling communications solution either on premise or deliverable as a managed hosted service in the cloud.

The forward-looking statements contained in this press release are also subject to unknown risks and uncertainties, including but not limited to, risks related to AltiGen's limited operating history. For a more detailed description of AltiGen's performance, please refer to AltiGen's audited Annual Report filed with the OTCQX over-the-counter market for the fiscal year ended September 30, 2012. Since these statements involve risks and uncertainties and are subject to change at any time, the Company's actual results could differ materially from expected results. Forward-looking statements speak only as of the date the statement was made. The Company does not undertake any obligation to update any forward-looking statements.