NEW YORK, NY--(Marketwired - Nov 4, 2014) - C-Suite Book Club announced today that Shep Hyken, author of Amaze Every Customer Every Time has been selected as this month's premier author. In Amaze Every Customer Every Time, Hyken explores the ever demanding and always important world of customer service, and how stellar service can elevate a company from good to great. Delivering amazing service requires everyone in the organization to step up and be a leader. It doesn't take a title; it takes the right set of tools and principles.
In his book, Hyken takes the customer service experience and makes it applicable to today's businesses. Hyken believes all transformations require a role model and in this book, he highlights the successes of Ace Hardware, voted one of the top ten customer service brands in America. One way to achieve top status is by "asking the questions" and "focus on the customer, not the money."
"Being selected as November's premier author is a big honor. It's always great to be recognized by your peers for your work and being included in C-Suite Book Club is definitely what I would consider a great achievement," expressed Hyken. "Every industry, no matter how big or small, is heavily involved with customer service. I hope my book helps industry leaders take their companies from good to great by focusing on the customer and asking the right questions."
In addition to Hyken, additional business authors to be featured include: Dina Simon, author of Make Unstoppable Simple, Peter Friedman, author of The CMO's Social Media Handbook, Adrian Ott, author of Exponential Influence, Ron Karr, author of Lead, Sell, or Get Out of the Way, and Andy Paul, author of Amp Up Your Sales.
"We are glad to have Shep Hyken joining C-Suite Book Club, and having him featured as this month's premier author is just the icing on the cake. He's a guy that knows how to change the game when it comes to customer service," said Jeffrey Hayzlett, founder of C-Suite Book Club. He added, "I think companies will get all of the information they need in order to elevate themselves to the next level of greatness."
For additional information about customer service expert and New York Times best-selling author Shep Hyken or any other author in C-Suite Book Club, visit www.c-suitebookclub.com.
About C-Suite Book Club:
C-Suite Book Club is the premier source of the world's leading business books for C-Suite leaders and business executives, featuring best-selling authors covering a range of topics, including sales, marketing, leadership, social media, finance, and management. C-Suite Book Club features premium content from top thought leaders, designed to increase knowledge, deepen understanding, and build skills to enhance readers' personal and professional lives. Visit C-Suite Book Club online and follow it at Facebook and Twitter.
About Jeffrey Hayzlett:
Jeffrey Hayzlett is the Contributing Editor and Host of C-Suite with Jeffrey Hayzlett on Bloomberg Television. He is also host of the digital television show (MYOB) Mind Your Own Business on C-Suite TV. Hayzlett is a global business celebrity, speaker, best-selling author, and Chairman of C-Suite Network, home of the world's most powerful network of C-Suite leaders. Connect with Hayzlett on Twitter, Facebook, LinkedIn, Google+ or email.