SOURCE: Innovation Group

Innovation Group

May 25, 2011 05:00 ET

American Farmers and Ranchers (AFR) Selects Innovation Group's Managed Repair Network

Selection Strengthens AFR's Claim Service and Coverage for Their Customers

ROLLING MEADOWS, IL--(Marketwire - May 25, 2011) - The Innovation Group plc (Innovation Group), a global provider of business process outsourcing and software solutions to the insurance, fleet, automotive and property industries, today announced American Farmers and Ranchers (AFR), a leading regional insurer in the state of Oklahoma, has selected Innovation's managed repair network (iMRN) to strengthen their existing claims service and coverage.

"We are extremely pleased to be partnering with Innovation Group to build our AFR Direct Repair Program for automobile collision repairs. Their knowledge in developing and maintaining auto repair facility networks will assist AFR in our endeavour to provide our policyholders with multiple options for automobile collision repairs and a superior claim experience," said Chris Blevins, CEO of American Farmers and Ranchers. "Our long-held culture of service excellence for our customers and agents will be strengthened with the new relationships that Innovation Group is helping us build with Oklahoma based repair shops. This program will provide more options to our customers by offering additional access and priority, further enhancing our claims process."

Implementation of the repair network began in late March to further strengthen their auto claims service. AFR, a century old insurer with multi-generation loyal customers and agents, saw the opportunity to further strengthen customer loyalty and trust by partnering with Innovation Group to expand repair network coverage in Oklahoma, while providing AFR improved claim outcome results.

"Innovation Group is excited to be working with American Farmers and Ranchers, an insurer with a rich history of customer service and loyalty that is consistent with ours," said Bill Langley, Managing Director North America BPO for Innovation Group. "Our managed repair provides our customers like AFR access to and buying power of national insurers with their own networks, helping them meet their customers' increased demands and compete in today's new normal."

Innovation Group's managed repair network has over 2500 repair shops that meet strict guidelines relating to facilities, equipment and training as well as performance goals for customer service, cycle time, quality estimating and repairs. Innovation's repair network offers nationwide coverage with a choice of shops, consistency and a lifetime warranty on the work performed. More importantly for AFR and their customers, it provides access to the most trusted, reliable body shops while benefiting from the buying power of a large network provider, ensuring they get the same level of service.

About The Innovation Group plc:
The Innovation Group plc (LSE: TIG.L) is a global provider of business process outsourcing and software solutions to the insurance, fleet, automotive and property industries. Innovation Group provides contact centres, repair networks, process management, supply chain and technology operations and decision support analytics to support accident management, repair and estimation and claims management services. Innovation Group has over 800 global clients including AXA Insurance, RSA, Encompass, Esurance, Hertz, CNA, Main Street America Group, American Modern Insurance Group, LeasePlan, The Ford Motor Company, Aviva, Toyota and Zurich. The Group processes more than 4 million claims per year with 20 per cent direct claims cost saving achieved. Innovation Group's 2,300 people are located in the United Kingdom, Australia, Belgium, Canada, France, Germany, Japan, India, Pakistan, South Africa, Spain and United States. www.innovation-group.com

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