SOURCE: Splunk Inc.

Splunk Inc.

October 09, 2012 08:00 ET

American University of Sharjah Improves User Experience and Quality of Service With Splunk

Achieves Quick ROI by Proactively Monitoring Operational Data to Increase Security and Improve User Experience and Quality of Service

SAN FRANCISCO, CA and MAIDENHEAD, UNITED KINGDOM--(Marketwire - Oct 9, 2012) - Splunk Inc. (NASDAQ: SPLK), the leading provider of software for real-time operational intelligence, today announced that American University of Sharjah (AUS), an internationally accredited, independent, co-educational institution in the United Arab Emirates, is using Splunk® software to identify anomalies in operational data, correlate information to increase security and improve user experience and quality of service.

"Following a security breach, we initially needed a way to automate investigations, to isolate incidents and to identify the perpetrators," said Will Froning, systems architect, American University of Sharjah. "Splunk was the only solution on the market that could provide a complete view of all the data sources across all of our business units to help identify unusual events and correlate information. Now, we use Splunk as a platform for network operations monitoring and operational and business intelligence."

AUS has deployed Splunk Enterprise™ across the institution, turning machine-generated data into operational intelligence. Using Splunk software, AUS generates daily reports, which aid in making IT critical decisions. These reports address areas such as capacity, help desk inquiries, bandwidth usage, maintenance, security and other issues relating to the university's infrastructure that could impact service.

The IT team at AUS reports that it can now identify security and system issues more quickly and provide a speedier resolution to downtime or disruption. The team also reports that it has reduced the department's monthly costs significantly by using Splunk software to monitor and correlate information relating to bandwidth consumption.

"Splunk can index any data and help create meaningful reports for any situation," said Froning. "I have learned to throw as much data as possible at Splunk. The more you use it, the more value you get from it."

"Universities need to protect the integrity of their data resources from outside attackers and from their own users attempting to access sensitive information," said James Murray, general manager and vice president, EMEA, Splunk. "It is nearly impossible to keep track of the ever-changing security threats by traditional means. Splunk software indexes and analyzes big data across complex networks such as those within universities. This allows users to identify and address threats, from one place, before they have a chance to impact the network and users."

For more information on how AUS relies on Splunk software, please read the case study on the Splunk website.

About AUS
American University of Sharjah (AUS) was founded in 1997 by His Highness Sheikh Dr. Sultan Bin Mohammed Al Qassimi, Supreme Council Member and Ruler of Sharjah. The university was envisaged by His Highness as a leading educational institution in the Gulf region. Located in University City, Sharjah, AUS is a not-for-profit, independent, institution of higher education formed on the American model.

It offers 25 majors and 52 minors at the undergraduate level, and 14 master's degrees through the College of Architecture, Art and Design; the College of Arts and Sciences; the College of Engineering; and the School of Business and Management. These programs are designed to meet the challenges of a competitive and dynamic business and industrial environment.

As a provider of quality higher education in the Gulf, AUS is licensed and its programs are accredited by the Commission for Academic Accreditation of the Ministry of Higher Education and Scientific Research in the United Arab Emirates. AUS is also accredited in the United States of America by the Commission on Higher Education of the Middle States Association of Colleges and Schools and by the Department of Education of the State of Delaware.

About Splunk
Splunk Inc. (NASDAQ: SPLK) provides the engine for machine data™. Splunk® software collects, indexes and harnesses the machine-generated big data coming from the websites, applications, servers, networks and mobile devices that power business. Splunk software enables organizations to monitor, search, analyze, visualize and act on massive streams of real-time and historical machine data. More than 4,400 enterprises, universities, government agencies and service providers in over 80 countries use Splunk Enterprise to gain operational intelligence that deepens business and customer understanding, improves service and uptime, reduces cost and mitigates cyber-security risk. To learn more, please visit

Splunk and the engine for machine data are registered trademarks or trademarks of Splunk Inc., and/or its subsidiaries and/or affiliates in the United States and/or other jurisdictions. All other brand names, product names or trademarks belong to their respective holders. © 2012 Splunk Inc. All rights reserved.