SOURCE: Whaleback Systems

Whaleback Systems

November 13, 2012 08:30 ET

American Vascular Improves Communications Efficiency and Cost With Whaleback Managed Services CrystalBlue Conferencing

PORTSMOUTH, NH--(Marketwire - Nov 13, 2012) - Whaleback Managed Services, the leader in managed unified communications services, today announced that American Vascular Access, provider of outpatient vascular care in eight locations throughout the United States, has improved its business communications efficiency and costs using Whaleback's CrystalBlue Conferencing.

American Vascular often holds two to three conference calls a day to communicate with close to 100 doctors across the country and conduct ongoing business development. With medical details being shared and business deals closing, it was important that the company have clear, high quality communications in place to avoid misunderstandings that could cost millions of dollars. American Vascular was finding it frustrating to do group calls, with staff huddled around a phone with a single speaker and not hearing properly.

When American Vascular decided to renew its four year contract for Whaleback CrystalBlue Cloud-based Managed Unified Communications Services and add CrystalBlue Conferencing, it made a world of difference.

"We always had great service with Whaleback, and decided we needed to update capabilities for our growing business needs," said Tatiana L. Carter, Administrator. "Now with CrystalBlue Conferencing we can have more meetings with our directors because the sound quality is much better and our capabilities are so much more accommodating. We save money every month by communicating with as many people as possible, eliminating flights and saving on travel expenses."

"We love that call attendees can be anywhere in the room and not so close to the phone, calls can be recorded, and that employees can schedule conference calls online through Whaleback's with dial in numbers emailed to participants," said Carter. "And we plan to add monitors to use CrystalBlue's web conferencing capabilities for face to face meetings with desktop views with directors at our various facilities."

"We never have to worry about service going down and technicians coming into the office," continued Carter. "Whaleback will let us know there was a problem and that they fixed it before we knew there was an issue."

About CrystalBlue Conferencing
CrystalBlue Conferencing provides businesses with a simple and secure conferencing service that reduces the time and travel expenses required for off-site and multi-location meetings while controlling communications costs. CrystalBlue Conferencing allows companies to increase sales productivity, collaborate with partners, and conduct employee training at a fraction of the cost. CrystalBlue Conferencing capabilities include:

  • Private conferencing bridge
  • Multiple security levels
  • Integrated with CrystalBlue Voice
  • Audio only or combined with web meeting
  • Audio conference recording
  • Scheduled or ad-hoc conferences
  • Schedule using Microsoft Outlook or web portal
  • Presence

About Whaleback's CrystalBlue Cloud-based Managed Unified Communications Services
CrystalBlue Cloud-based Managed Unified Communications Services gives customers a feature-rich, high quality, enterprise-wide communications system without the expense or headache of installing and managing an on-premise PBX. Its features can be accessed anywhere, anytime from the Internet, mobile network or public telecommunications network. CrystalBlue integrates business-class telephony features, high-definition voice, network services, IP desk phones, messaging, collaboration, mobility, service guarantees, and redundancy with the simplicity of a cloud-based service and the quality and reliability of a robust enterprise system.

About American Vascular Access
Started in 2008, American Vascular Access is a provider of outpatient vascular care with eight locations throughout the United States. The company provides physicians the opportunity to expand their practices and offer their patients a superior continuum of care. Their turn-key operational model has been very successful and their business has quadrupled in the last year. They are continuing to develop projects around the country and are proud to offer exceptional quality to both partnering physicians and the patients they serve.

About Whaleback Managed Services
Whaleback Managed Services is a leading provider of cloud-based managed unified communications services for small and medium enterprises. Whaleback's end-to-end, business-class voice services enhance productivity and reduce operational and capital expenses by offering flexible, feature-rich VoIP calling packages, proactive, centralized monitoring and management, and high-touch customer service. Whaleback's optimized cloud-based managed voice services are used by customers with single and multi-site environments in industries including retail, legal, financial, real estate, service, medical, construction, food, tourism and more. For more information about Whaleback Managed Services visit

Contact Information

  • Contact
    Lisa Allocca
    Red Javelin Communications
    +1 (978) 470-2227
    Email Contact