Amicus the Union

Amicus the Union

April 12, 2007 08:19 ET

Amicus reaction to HSBC ban on poor

LONDON, UNITED KINGDOM--(CCNMatthews - April 12, 2007) -

Bernadette Fisher, Amicus National Officer for HSBC, said:

"This move by HSBC is the next logical step in customer segmentation which is about offering different levels of service to different customer groups. The bank's comment that "Not everybody in the world is equal" says it all. The irony for Amicus is that our members who work as advisers in the branch are not rich enough to get the full service they provide at the Canford Cliffs branch. We think about five of them would have to club together to make the minimum income threshold of Pounds Sterling 75,000.

"There is an inherent contradiction between the principle of "treating customers fairly" and this move, which means ordinary people will have to travel further to get the basic banking service which will most likely affect the elderly, less-able and the poor the most. Even if service is reduced to the idea of "keeping products sold", there is a problem here. Why would a customer who lived nearby and was not rich then not decide to go next door to another bank and buy one of their products instead?

"Amicus welcomes the fact that the bank is investing so much in its branch network but it's a shame to undermine this positive message by treating some customers more equally than others."


Contact Information

  • Amicus Press Office
    Ashraf Choudhury
    020 7420 8914 / 07980 224761