SOURCE: Angel.com

March 31, 2011 08:00 ET

Angel Receives Customer Interactions Solutions® Magazine Annual Product of the Year Award

Angel 4 Customer Experience Platform(SM) Recognized for Outstanding Achievement in Contact Center/Customer Relationship Management

VIENNA, VA--(Marketwire - March 31, 2011) -  Angel, a leading provider of enterprise focused, cloud-based, customer experience solutions, announced today that TMC, a global, integrated media company, has named the Angel 4 Customer Experience Platform as a 2010 Product of the Year Award winner from Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.

"Angel was granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies. The Angel 4 Customer Experience Platform has demonstrated excellence as well as provided ROI for the companies that use it," said Rich Tehrani, CEO, TMC. "Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and Angel has earned its place with this distinguished honor."

The Angel 4 Customer Experience Platform leverages Angel's unique Caller First strategy to help customer-driven enterprise companies consistently deliver a next generation caller experience. As a cloud-based on-demand platform, it is extremely easy to use and universally accessible from anywhere, including smart phones. With embedded business intelligence from MicroStrategy®, Angel 4 measures, reports, and easily enables fine tuning in real time to optimize customer interactions.

"This award is further evidence of the revolutionary value of the Angel 4 Customer Experience Platform," said Donald Keane, Vice President of Marketing and Product Strategy at Angel. "We are honored that the Angel 4 Customer Experience Platform was selected by Customer Interactions Solutions for a Product of the Year Award. It is especially gratifying to be chosen in the category of Contact Center/CRM, as superior customer experience and care is core to our Angel's values."

The 13th Annual Product of the Year Award winners were featured in the January 2011 issue of Customer Interaction Solutions magazine, www.cismag.com.

For more information about the Customer Interaction Solutions' 2010 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About Angel
Angel is a leading provider of enterprise focused, cloud based, customer experience solutions, including Caller First focused Interactive Voice Response (IVR) and Call Center solutions. These solutions enable enterprise organizations to quickly deploy voice, SMS, chat and business intelligence (BI) applications. More than 1,000 customers worldwide turn to Angel's proprietary customer engagement technology to power customer experience, marketing and sales needs. Angel's solutions are built on an on-demand, Software as a Service (SaaS) platform and require no investment in hardware, software, or human resources, balancing the need for high quality communications with affordable pay-as-you-go pricing. To learn more, please visit www.angel.com.

About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information. 

About TMC:
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world's leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance MSPWorld and more! Visit TMC Events for a complete listing and further information.

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