SOURCE: Aberdeen Group

Aberdeen Group

October 15, 2009 10:00 ET

Annual Service Excellence Award Winners Revealed at Chief Service Officer Summit

Awards Presented by Aberdeen Group at Last Week's Chief Service Officer Summit in Boston

BOSTON, MA--(Marketwire - October 15, 2009) - Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), in partnership with the Reverse Logistics Association, Integrated Solutions Magazine, Bentley University and the Service Sales and Marketing (SSM) Network, announced the annual Service Excellence Award winners last week at the 4th Annual Chief Service Officer (CSO) Summit in Boston. This year's award categories, nominees and winners are:

  1. Innovation in Technology Award
  Award criteria: Enterprise that has leveraged technology solutions to
  solve pressing business issues to positively impact company performance.
  Award Nominees: Varian Medical; Philips Healthcare; Xerox
  Winner: Xerox

  2. Performance Excellence Award
  Award criteria: Enterprise that has harnessed the performance impacts of
  value chain activities and mastered methodologies for financial,
  operational, and customer-centric performance excellence.
  Award Nominees: IKON Office Solutions; Juniper Networks; Thermo Fisher
  Scientific
  Winner: Thermo Fisher Scientific

  3. Process Excellence Award
  Award criteria: Enterprise that has demonstrated process ingenuity,
  agility, flexibility, and scalability to address evolving business
  requirements.
  Award Nominees: Marsh (UK); Satisloh; Komax
  Winner: Komax

  4. Business Evolution Award
  Award criteria: Enterprise that has demonstrated the ability to manage
  the flow of information across internal functional practices to achieve
  demonstrable business growth.
  Award Nominees: Canada Post; Diebold
  Winner: Canada Post

  5. Service Leadership Award
  Award criteria: Enterprise that has overcome tremendous obstacles and
  achieved new performance heights as a result of direct involvement and
  leadership from exceptional executive management.
  Award Nominees: Zappos, Ortho Clinical Diagnostics, A Johnson and Johnson
  Company
  Winner: Zappos
"This year's Chief Service Officer Summit provided an excellent opportunity for CSOs from all conceivable types of service organizations to congregate, network and exchange ideas with one another about how best to sustain their respective businesses in tough economic times," notes Bill Pollock, Vice President and Principal Analyst for the Strategic Service Management Practice, Aberdeen Group. "The speaker content was incredible, and the ability to network with one's peers makes this event a one-of-a-kind platform for CSOs to keep their fingers on the pulse of the services marketplace. The high caliber of speakers and attendees was also reinforced by the five Aberdeen Achievement Award winners, each of whom was representative of the Best-in-Class organizations that Aberdeen monitors and tracks year-round."


Feedback on the summit from attending delegates included: "Moved me out of my comfort zone. This summit has challenged me to look at our business processes and strategies from a different point of view." -- National Business Manager, Pitney Bowes

The post-CSO Summit Webinar will reveal research findings and key information shared at the conference and will be presented LIVE on Thursday, 11/5/09 at 10 am PST / 1 pm EST. To register for this free webinar, visit https://e-meetings.verizonbusiness.com/emeet/rsvp/index.jsp?Conference_ID=9677216&passcode=1644970.

Aberdeen acknowledges and appreciates the support of the 2009 CSO Summit sponsoring companies: DHL, FedEx, Metrix, ExpressPoint, ServicePower, ClickSoftware, Single Source Systems, Agentek, Astea, and OnForce.

The 5th Annual Chief Service Officer Summit will be held in Boston in October 2010, exact dates TBA. For more information about attendance and sponsorship opportunities, visit: http://summits.aberdeen.com/index.php/Chief-Service-Officer-Summit/2009-cso-summit-sponsors.html

About Aberdeen Group, a Harte-Hanks Company

Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 854-5200, or to learn more about Harte-Hanks, call (800) 456-9748.

© 2009 Aberdeen Group, Inc., a Harte-Hanks Company
451 D Street, Suite 710
Boston, Massachusetts  02210-1928
Telephone: (617)854-5200
Fax: (617) 723-7897
www.aberdeen.com

Contact Information