July 27, 2011 08:15 ET

AOTMP Identifies Key Criteria for Evaluating TEM Supplier Strength and Viability

INDIANAPOLIS, IN--(Marketwire - Jul 27, 2011) - Hundreds of suppliers and consultants offer telecom expense management (TEM) technology platforms and business process outsourcing (BPO) services to support fixed and mobile telecom management practices, making the selection process challenging for enterprises. According to AOTMP, a leading information services company, a supplier's financial state and potential for long-term partnership should be key considerations.

"Evaluating a TEM supplier that will be responsible for financial transactions of tens or hundreds of millions of dollars on an enterprise's behalf requires keen attention to the supplier's business itself," says Timothy C. Colwell, senior vice president of global performance management at AOTMP. "Enterprises must consider if a supplier is financially stable, regulated and technically sound."

Financial strength of a TEM supplier reduces the risk of business downturn and enables adequate staffing of projects, resulting in improved performance. Being that enterprises are financially liable to telecom carriers for payment of service invoices, independent of who is processing and remitting payment on their behalf, financially unstable suppliers can be a liability.

According to AOTMP, suppliers that are struggling to grow are generally acquired, often causing degradation in support of an enterprise's current system. Enterprise clients are then forced to migrate platforms altogether.

To meet current and future business needs, AOTMP recommends the following evaluation criteria when selecting a TEM supplier or consultant:

  • Align capabilities with business needs
  • Determine financial strength
  • Review standards and regulatory compliance
  • Evaluate technical strength
  • Validate service transparency

Additional details are available in the AOTMP Viewpoint Paper, "Business Process Optimization: Evaluating TEM Supplier Financial Strength and Viability." Sponsored by Cass Information Systems, the paper is available on AOTMP's website at

AOTMP, an information services company, is a leading authority on driving efficiency and performance into enterprise fixed and mobile telecom environments. Working hand-in-hand with both enterprises and industry suppliers, AOTMP leverages information to drive results. Organizations seeking to reach peak performance turn to AOTMP's industry thought leaders, global knowledge, proprietary performance index, certification programs, and unparalleled benchmarking data for a complete environment management approach. For more information, visit

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