SOURCE: AOTMP

AOTMP

December 01, 2011 09:15 ET

AOTMP's State of the Industry Report Reveals Latest Telecom Management Trends, Enterprise Satisfaction With TEM and WMM Suppliers

Lack of TEM and WMM Supplier Differentiation Identified Among Greatest Challenges

INDIANAPOLIS, IN--(Marketwire - Dec 1, 2011) - AOTMP, a leading telecom management resource to both enterprises and telecom expense management (TEM) and wireless mobility management (WMM) suppliers, today announced the launch of its 2011 State of the Industry Report. Serving as the essential guide to the telecom management industry, the report includes research-based insight into the current state of the telecom management industry, identifies key trends affecting the marketplace, and provides a listing of TEM and WMM suppliers based on enterprise client satisfaction.

One significant theme identified in the report is the lack of perceived differentiation amongst TEM and WMM supplier offerings. With seemingly identical services, competition on price as opposed to capabilities and performance satisfaction has become common for suppliers.

"Many organizations perceive that technology and services are created equal and often make purchasing decisions based primarily on price," says Timothy C. Colwell, senior vice president of global information management at AOTMP. "Price compression in the market frequently results in suppliers limiting the scope of their offerings to meet pricing demands. This effect can result in service performance below client expectations and leave them dissatisfied. Our enterprise-based customer satisfaction research monitors these types of activities."

Based on feedback provided by more than 1,066 professionals across 644 companies, AOTMP identifies 22 TEM and WMM suppliers in the report who have been rated based on enterprise client satisfaction. The companies qualified for the listing by receiving a sufficient amount of ratings to be representative of their customer base.

While AOTMP has intelligence on more than 100 TEM and WMM suppliers, the following 22 organizations (listed alphabetically) qualified to be listed in the report:

1. Advantix Solutions Group
2. Amtel
3. Asentinel
4. Avalon Global Solutions
5. Cass Information Systems
6. Comview
7. MDSL
8. mindWireless
9. MOBI Wireless Management
10. Movero, Inc.
11. MTS
12. Network Control
13. PAETEC Software Corp.
14. ProfitLine
15. Rivermine (a division of Emptoris)
16. Tangoe, Inc.
17. TeleManagement Technologies, Inc. (TTI)
18. Telesoft
19. Veramark
20. Vision
21. Wireless Analytics
22. Wireless Watchdogs

Individual profiles on each of these TEM and WMM suppliers are now available for purchase through AOTMP's Online Store. Advisory support is also readily available.

Other trends covered within the 2011 State of the Industry Report include:

  • Companies are at risk due to lack of mobile device management protocols.
  • More wireless applications are being deployed than ever before, increasing the demand for user support and maintenance.
  • Invoice error recovery practices need improvement, as many companies are experiencing significant waste.

To download a full, complimentary copy of the 2011 State of the Industry report, visit www.aotmp.com.

ABOUT AOTMP
AOTMP, a leading telecom management resource, is a proven authority in driving efficiency and performance into enterprise fixed and mobile telecom environments. AOTMP's proprietary framework, methodologies and industry best practices bring a unique and disciplined approach that delivers significant and measurable improvement in financial and operational efficiency to our clients and current telecom expense management and wireless mobility management programs. Organizations seeking to reach peak performance turn to AOTMP's industry thought leaders, global knowledge, proprietary performance index, certification programs and unparalleled benchmarking data for a complete telecom environment management approach. For more information, visit www.aotmp.com.

Contact Information

  • Contact:
    Jeremy Ecenbarger
    Director of Marketing
    317-507-5515
    media@aotmp.com