SOURCE: APAC Customer Services, Inc.

November 12, 2008 10:41 ET

APAC Customer Services Awarded Multi-Year Contract With Global Wireless Provider

BANNOCKBURN, IL--(Marketwire - November 12, 2008) - APAC Customer Services (NASDAQ: APAC), a global provider of inbound customer contact solutions, announces the award of a multi-year contract to support wireless consumers for one of the world's largest wireless providers.

Under the new agreement, APAC will provide inbound customer care support from their Cedar Rapids, Iowa interaction center. Assistance provided by APAC will include account maintenance and handset troubleshooting support.

"The telecommunications business sector has proven extremely successful for APAC as our client list includes both U.S. and globally-based companies," stated Michael P. Marrow, President and CEO. "As this industry has been continually re-shaped by changes in technology, APAC's success has come by staying focused on providing exceptional customer care. The addition of this latest program is testament to this."

"At a time when our community has experienced great tragedy, it has never been more important for businesses to commit to bringing new jobs," stated Dennis Jordan, VP Project Development & Economic Development, for the Cedar Rapids, Iowa Chamber of Commerce.

"We're extremely proud of the fact that this new relationship affords us the opportunity to grow our domestic workforce in the Cedar Rapids area; a community in rebuilding that withstood so much during the catastrophic flooding this past summer," states Marrow.

About APAC Customer Services, Inc.

APAC Customer Services, Inc. (NASDAQ: APAC) is a leading provider of quality customer care services and solutions for market leaders in healthcare, financial services, business services, publishing, communications and travel and entertainment industries. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. For more information, call 1-800-OUTSOURCE. APAC's comprehensive web site is at http://www.apaccustomerservices.com.

Forward-Looking Statements

This document contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Generally, forward-looking statements include expressed expectations, estimates and projections of future events and financial performance and the assumptions on which these expressed expectations, estimates and projections are based. Statements that are not historical facts, including statements about the beliefs and expectations of the company and its management are forward-looking statements. All forward-looking statements are inherently uncertain as they are based on various expectations and assumptions about future events, and they are subject to known and unknown risks and uncertainties and other factors that can cause actual events and results to differ materially from historical results and those projected. Such statements are based upon the current beliefs and expectations of the company's management. The company intends its forward-looking statements to speak only as of the date on which they were made. The company expressly undertakes no obligation to update or revise any forward-looking statements as a result of changed assumptions, new information, future events or otherwise.

Reasons that may cause actual results to differ from historic results or those expressed or implied in the forward-looking statements can be found in the company's Annual Report on Form 10-K for the year ended December 30, 2007. This filing is available on a website maintained by the SEC at http://www.sec.gov.

Contact Information

  • APAC Customer Services Inc. Contact:
    Andrew Szafran
    Sr. Vice President & CFO
    847-374-1949
    Email Contact