SOURCE: APAC Customer Services

APAC Customer Services

October 18, 2012 12:06 ET

APAC Customer Services, Inc. Expanding in Utica, New York

Plans to Hire Over 170 Employees Driven by Client Growth

BANNOCKBURN, IL--(Marketwire - Oct 18, 2012) - APAC Customer Services, Inc., a leader in global outsourced solutions, announced today that the company plans to hire over 170 employees in Utica, New York. The expansion is primarily a result of client growth in the Insurance, Media, and Telecommunications industries. In conjunction with the expansion, APAC will be holding a job fair on October 23, 2012.

The immediate positions for new employees in Utica cover all aspects of the customer support lifecycle, with a strong focus on inbound customer service and technical support, including IT Help Desk Support. Associates will be assisting customers representing some of the most recognized and respected brands in the world. Positions are also available for training and management support specialists.

All positions will receive customized training related to technical skills, company background, and product information. Upon completion of the full-time, eight-week training program, schedule flexibility will include full and part time shifts ranging in hours from 6 a.m. to midnight, seven days a week. Comprehensive health (including dental and vision), a 401K program, and other benefits are offered to eligible employees.

The job fair is being conducted in coordination with the Utica City Hall and will be held in the Utica City Hall Building, Tuesday, October 23, from 10 a.m. to 3 p.m. The address is 1 Kennedy Plaza, Utica, NY 13502.

Robert Palmieri, Mayor of the City of Utica, commented, "We are very pleased that APAC Customer Services has continued its expansion in Utica. We have worked closely with the company and its leaders to ensure this opportunity is a benefit for all constituents, including the citizens of Utica, APAC's clients, and APAC. This growth is a great credit to our community, and we are looking forward to working together going forward to make this expansion a mutual success for all."

Kenneth Maynor, General Manager, APAC Customer Services, commented, "We are excited about the opportunity to expand in Utica. This expansion is a testament to the quality of our team in Utica, as well as the demonstrated capabilities to support our clients. Our strong relationship with the community in Utica will continue to grow and is further enhanced by our positive coordination with the Mayor's Office and City Hall." 

In addition to the job fair, applicants may also apply on-line for employment via the Careers section of the company website at

About APAC
APAC Customer Services, Inc. is a global leader of Customer Care BPO services and solutions including sales, customer care, technical support, and back-office services. APAC Customer Services' clients include some of the most recognized brands in the world across all major market verticals. APAC operates via a world-class technology and operational delivery platform that spans North America, Latin America, Europe, Africa and Asia. APAC provides end-to-end, multi-channel customer lifecycle support across the world. APAC Customer Services, Inc. is an equal opportunity employer. For more information, visit APAC's website at or call 1-800-OUTSOURCE. 

About EGS
Expert Global Solutions is the holding company for APAC and NCO. EGS leads and manages both APAC and NCO brands in the market, addressing the needs of its customers as a fully scaled and global partner serving all aspects of the CRM and ARM customer lifecycle, which offers clients the unique complement of scale and a customized service delivery platform. EGS is an equal opportunity employer. For more information, visit EGS's website:

Contact Information

  • Kenneth Maynor
    Utica General Manager
    APAC Customer Services
    (315) 731-3250

    Christine Reilly
    Marketing Director
    APAC Customer Services
    (847) 227-7900
    Email Contact