SOURCE: APAC Customer Services

APAC Customer Services

April 11, 2012 15:28 ET

APAC Customer Services Receives Distinguished 2012 Stevie® Award

New Proprietary Solution Supports Leading Healthcare Management Companies

BANNOCKBURN, IL--(Marketwire - Apr 11, 2012) - APAC Customer Services received a 2012 Stevie Award for Sales & Customer Service during the recent Stevie Award Event. APAC was recognized for excellence based upon its proprietary healthcare claims administration platform and received a Customer Service Team of the Year recognition. APAC's award winning solution, called ExploreSource, is a proprietary tool that facilitates healthcare claims administration, backoffice service requests, and workflow systems to manage the pended healthcare claims review process.

APAC developed ExploreSource for a leading Healthcare organization and it has since been customized and deployed for multiple clients. This platform operates in multiple APAC locations and continents. In total, hundreds of APAC associates around the world utilize ExploreSource every day to process tens of thousands of monthly claims in a Tier One and Tier Two backoffice healthcare administration environment. ExploreSource is part of APAC's Customer Experience Management Platform (CXMP) and is tailored to support backoffice administration processes in multiple vertical markets. Combined with client systems, ExploreSource creates a seamless data, workflow, and staffing management process tailored for multi-tiered, backoffice solutions.

Commenting on the award, Jim McGrath, President of APAC Customer Services, stated, "We are very pleased to win the Stevie award for Sales and Customer Service. As a leader in the Customer Care BPO industry our clients continue to look for innovative and efficient solutions tailored to their needs. ExploreSource is one example of how we have invested in backoffice solutions that allow us to uniquely partner with our clients. We appreciate this award and continue to take great pride in the clients we serve, the solutions we have developed, and our employees who ensure our clients' success."

The Stevie® Awards organizes several of the world's leading business awards shows including the prestigious International Business Awards. Nicknamed the Stevies for the Greek word "crowned," the final results were announced during a gala banquet earlier this year at Caesars Palace in Las Vegas, Nevada. Finalists from the U.S.A. and several other nations attended. More than 100 members of seven specialized judging committees determined Stevie Award placements from among the Finalists during final judging, which took place January 30 - February 10.

About APAC Customer Services
APAC is a global leader of Customer Care BPO services and solutions including sales, customer care, technical support, and backoffice services. APAC's clients include some of the most recognized brands in the world across all major market verticals. APAC operates via a world-class technology and operational delivery platform that spans North America, Latin America, Europe, Africa and Asia. APAC is an equal opportunity employer. For more information, visit APAC's website at www.apaccustomerservices.com.

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.

Sponsors and supporters of the 6th annual Stevie Awards for Sales & Customer Service include American Support, Coloredge Los Angeles * New York, Competence Call Center, SDL and ValueSelling Associates.

Contact Information

  • Media Contact
    Tom Hoy
    Senior Vice President, Marketing
    215-441-2139