Arc Solutions

Arc Solutions

March 28, 2011 17:01 ET

Arc Solutions Launches Call Recording Solution at Cisco Live, Melbourne

IP Call Recording and Monitoring Software Solutions for Businesses

SYDNEY, AUSTRALIA--(Marketwire - March 28, 2011) - Leading Cisco unified communications software developer, Arc Solutions, launches Arc Call Recording for the Asia Pacific region at Cisco Live Melbourne, 29th March – 1st April at the Melbourne Convention and Exhibition Centre. Arc Call Recording is transforming how organisations throughout the world are managing their customer service delivery, providing applications to maintain consistent standards and improve service level agreements. 

With Arc Call Recording companies throughout Asia Pacific can now take advantage of an affordable customer centric workforce optimisation solution for their organisations. Arc Call Recording is an easy to use, web based solution, providing the enterprise with an IP based call recording and monitoring application designed to maximise investment in their existing Cisco unified communications infrastructure. Arc Call Recording records and monitors telephone calls from anywhere on the network and runs on Microsoft Windows servers, and features the innovative distributed-services software architecture for enterprise scalability, high reliability and ease of use. The software enables enterprises to obtain greater insight into their business operations through ad hoc and total recording, silent monitoring and integrates with business applications.

During Cisco Live, Arc Solutions will showcase the latest in collaboration applications with a full suite of applications that has helped transform the way organisations communicate internally and externally, greatly enhancing their service delivery. During Cisco Live, Arc Solutions will be providing live demonstrations, allowing visitors to experience the true power of the portfolio. 

Arc Premium – an advanced operator console solution, which is the approved replacement for the end-of-life Cisco Attendant Console (CAC)

Arc Call Connect – intelligent skill based call routing solutions, ideal for help desks and departmental call handling

Arc Voice Connect – in-queue and out of hours messaging

Arc Voice Office – Cisco phone based directories and applications

Arc Call Recording – advanced voice recording and monitoring software

Arc Unify – corporate directory integration to enhance internal communication

"Within Asia Pacific Arc Solutions has a strong relationship with our customers in helping them transform the way they engage with their customers through the use of unified communications to connect, collaborate and communicate, explains Patrick Gallagher, Managing Director, Asia Pacific, Enghouse Global. "During Cisco Live, we are pleased to be launching Arc Call Recording and demonstrating how it is able to underpin companies throughout the region. Transforming how businesses manage their customer service delivery by providing managers with the tools to improve their customer service, aid in staff training and support dispute resolution whilst enhancing employee productivity, drive cost savings and meet compliance obligations for an organisation. Cisco Live, Melbourne, promises to be another great event where Arc Solutions is able to connect with the wider Australia and New Zealand Cisco community."

The Arc Solutions booth will be located at stand WE15, Cisco Live, Melbourne.

Arc Call Recording is powered by Telrex, part of the Enghouse Systems Ltd (TSX:ESL) group of companies.

About Arc Solutions

Arc Solutions works with a select network of Cisco partners to help deliver best of breed applications that complement Cisco unified communications and collaboration solutions and improve person to person communication across the enterprise. Arc has operations across North America, Europe, the Middle East and Asia. With its leading solutions and extensive research and development, training and support capabilities, the Arc proposition is unrivalled within the Cisco voice applications market. Arc is part of the Mettoni Group. For further information, visit

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