Arc Solutions

Arc Solutions

January 27, 2011 04:00 ET

Arc Solutions Showcases Unified Communications Applications at Cisco Live

Live Demonstrations to Boost Call Handling and Customer Service Throughout the Enterprise

READING, UNITED KINGDOM--(Marketwire - Jan. 27, 2011) - Leading Cisco unified communications developer, Arc Solutions, will showcase the latest in collaboration applications at Cisco Live Europe, January 31st – February 3rd at the ICC London ExCeL.

The Arc Solutions suite of unified communications applications has helped transform the way organisations communicate and manage their service level agreements to enhance service delivery. During Cisco Live, Arc Solutions will be providing live demonstrations, allowing visitors to experience the true power of the portfolio. 

• Arc Premium – an advanced operator console solution, which is the approved replacement for the end-of-life Cisco Attendant Console (CAC)

• Arc Call Connect – intelligent skill based call routing solutions, ideal for help desks and departmental call handling

• Arc Voice Connect – in-queue and out of hours messaging

• Arc Voice Office – Cisco phone based directories and applications

• Arc Call Recording – advanced voice recording and monitoring software

• Arc Unify – corporate directory integration to enhance internal communication

"In the past there was a clear delineation between the way that structured and unstructured communication were being handled in organisations, explains Alex Black, CTO, Arc Solutions. "The structured call was handled in the call/contact centre whilst the unstructured call was handled by the operator. However as a result of the demand for improved customer service, organisational flexibility and cost optimisation, organisations are looking for applications to give them much more flexibility in how these calls can be allocated between the agent and the operator. In response to this requirement, Arc Solutions has developed an integrated range of client applications that help organisations better manage all forms of incoming communication to ensure that they optimise the levels of service for their customers, partners and suppliers whilst minimising the costs of doing so."

The Arc Solutions booth will be located at stand E1, Cisco Live, London ExCel.

About Arc Solutions

Arc Solutions works with a select network of Cisco partners to help deliver best of breed applications that complement Cisco unified communications and collaboration solutions and improve person to person communication across the enterprise. Arc has operations across North America, Europe, the Middle East and Asia. With its leading solutions and extensive research and development, training and support capabilities, the Arc proposition is unrivalled within the Cisco voice applications market. Arc is part of the Mettoni Group. For further information, visit http://www.arcsolutions.com

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