August 20, 2013 10:31 ET

ARCOS Promotes Brackett to Vice President of Services and Support

COLUMBUS, OH--(Marketwired - Aug 20, 2013) -  ARCOS®, Inc. has promoted Bill Brackett to vice president of Services and Support from director of Professional Services. In the newly created position, Brackett and his team will implement the company's software for new ARCOS customers, provide customers live support for technical questions, analyze operations to boost efficiency and manage quality assurance testing. Brackett will also oversee the design of new features for the ARCOS Suite.

"We continue to grow as a company. There's an increasing flow of new ARCOS software implementations, support requests and customer training, and, in this new role, Bill can marshal each business group's skills and easily place resources where needed," said Bruce Duff, chief executive officer of ARCOS.

Brackett leads several ARCOS product committees that chart the future of the ARCOS Suite. He joined ARCOS in May 2009 as a lead implementation manager. His first role was overseeing the process to deploy ARCOS software at some of America's largest utility companies.

Brackett's experience before ARCOS includes work as a senior software consultant where his teams designed and implemented a suite of warehouse management and optimization products. He holds a bachelor's degree in business administration from the Max M. Fisher College of Business at The Ohio State University.

About ARCOS, Inc.
Twenty-one of the top 25 U.S. utilities rely on the ARCOS® Callout and Scheduling Suite. When the power goes out, a gas leak is reported or another emergency occurs, the award-winning, SaaS-based ARCOS Suite instantaneously finds, assembles and tracks repair crews, reducing outage interruptions and improving restoration time for electric, gas and power plant utilities. For more information, visit or call 614-396-5500.

ARCOS is a registered trademark of ARCOS, Inc.

Contact Information

  • Media contact:
    Bill Perry
    Mobile: 614-975-7538