SOURCE: Paragon Software Systems

Paragon Software Systems

November 18, 2014 08:35 ET

Argos Selects Paragon HDS to Boost Its Home Delivery Operations

Continual Optimization of Customer Orders Maximizes Efficiency

DALLAS, TX--(Marketwired - Nov 18, 2014) -  Paragon Software Systems, Inc., a leader in vehicle routing and scheduling optimization solutions, announces that Argos, the UK's largest high street online retailer, has selected Paragon's advanced home delivery software solution as part of a large-scale project to revolutionize its home delivery operation. Paragon's HDS software enables operators, such as Argos, to offer optimized time windows to customers at the point of order.

Argos serves around 120 million customers a year through its network of 734 stores. In the last financial year, Argos handled more than 738 million website and app visits. As part of a company-wide project to offer "More Choice Available Faster (MCAF)" the merchandise retailer giant wanted a vehicle routing and scheduling solution that linked seamlessly with its existing multi-channel order processing systems to offer customers cost effective home delivery or customer collection time slots at the time of order.

After reviewing what the market had to offer, Argos selected Paragon HDS (Home Delivery System). "We looked at all the available home delivery solutions, and found that Paragon HDS was the most advanced and robust solution on the market," said Brian McCarthy, Home Delivery Director, Argos, part of the Home Retail Group.

The Paragon solution continually re-optimizes the transport schedules as new orders are added. Taking into account delivery areas, available resources, and existing deliveries already confirmed, the system analyses and evaluates possible delivery times for new orders within the customer's requested time frame. By planning customer collection and home delivery service in the same system Argos will maximize the efficiency of their operation and offer a consistent, reliable service to their customers.

"Paragon HDS bridges the gap between customer service and transport efficiency that is as prominent as ever in today's growing home delivery sector," commented William Salter, President and CEO of Paragon Software Systems. "By enabling multi-channel ordering processes to be linked directly with real-time routing and scheduling optimization, Paragon HDS delivers significant benefits in terms of streamlined home delivery or field service operations, and helps to significantly improve customer service while controlling costs, increasing fleet productivity, and reducing carbon emissions."

About Paragon Software Systems:

Paragon Software Systems, Inc., based in Dallas, Texas, is a leading provider of truck routing and scheduling software solutions. Paragon's advanced planning systems have been proven to cut transportation costs and improve efficiency across a wide range of distribution operation types and industry sectors. Paragon's North American truck routing software clients include George's Inc., AgReliant Genetics, Linde, McLane, National Food Corporation, and many others. The software is used for the daily route optimization of transportation schedules; rationalizing fixed routes; managing transportation resources; strategic logistics planning; and managing home delivery orders with dynamic routing. Paragon Software Systems, Inc. is a wholly owned subsidiary of Paragon Software Systems plc, the UK's number one provider of transportation routing and scheduling software. Paragon has over 3,300 systems installed at more than 1,000 client sites in 50 countries worldwide. For more information visit www.paragonrouting.com/us.

Contact Information

  • For More Information, Contact:
    Becky Boyd
    MediaFirst PR
    (770) 642-2080 x 214
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    Jane Geary
    Paragon Software Systems
    +44 (0) 1306 732600
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