SOURCE: ARI - Automotive Resources International

ARI - Automotive Resources International

June 03, 2009 17:49 ET

ARI Celebrates Quality Assurance Program's 20th Anniversary

MT. LAUREL, NJ--(Marketwire - June 3, 2009) - Automotive Resources International (ARI®), a leading global fleet solutions provider specializing in complex car and truck fleets, commemorates the 20th anniversary of its award-winning quality assurance program, Partners In Excellence® (PIE).

Originated in 1989 as a means for ensuring 100 percent customer satisfaction, PIE now represents a number of strategies aimed at quality control: active monitoring of client relationships, an employee rewards program, performance management measures, and a customer satisfaction guarantee.

"These strategies empower us to maintain the utmost quality standards and assist our clients in implementing process improvements and cost savings," says senior vice president of operations Frank Cardile.

PIE's performance management measures involves the tracking of fifty annual goals to assess ARI's progress in achieving client cost savings and overall level of service excellence.

Each goal is selected based on its relevance to clients' fleet efficiency and productivity as managed by ARI. Employee rewards for achieving these goals include a year-end bonus, Partner of the Month recognition, and Partner of the Year awards. The program also incentivizes employees to submit ideas for efficiency improvements.

"The PIE program drives continuous improvement for our internal processes and personnel as well as for each and every ARI client," says Cardile.

About ARI

ARI, a subsidiary of Holman Enterprises based in Mt. Laurel, N.J., is an industry leader and the largest privately held fleet leasing and management company in the world. As a single-source fleet management leader, ARI customizes innovative solutions that streamline fleet operations, help lower the cost of fleet ownership and create long-term value for customers.

Today, with a workforce numbering more than 1,200 and offices throughout the U.S., Canada, Mexico, Puerto Rico and Europe, the company manages more than 2,000 outsourced fleets (over 650,000 autos and trucks) in North America and, combined with its strategic partners, more than 1.5 million fleet vehicles globally.

Contact Information

  • Contact:
    Joanne Vencius
    Automotive Resources International
    Phone: 856-787-6548
    E-mail: jvencius@arifleet.com