SOURCE: ARI - Automotive Resources International

ARI - Automotive Resources International

December 06, 2011 12:00 ET

ARI Opens Houston Call Center for Fleet Management Services

Sixth North American Call Center Ensures Fast, Expert Driver Support as Company Grows

HOUSTON, TX--(Marketwire - Dec 6, 2011) - ARI®, a leading global fleet services provider specializing in complex car and truck fleets, today announced the start-up of a new Houston, Texas Call Center. This is ARI's sixth North American Call Center, including Maple Shade, New Jersey; Grapevine, Texas; Mississauga, Ontario; Montreal, Quebec and Mexico City, Mexico.

According to ARI Senior Vice President of Fleet Services, Bob White, call volume for 2011 is on track to hit 3.1 million calls in the U.S. alone because of the company's outstanding growth over the past few years. ARI now manages over 780,000 vehicles. "We are pleased to make this investment to support our growth. ARI has been ranked number one in customer satisfaction since 2003 so delivering the best service for our clients is our highest priority. Having the most certified technicians in more locations throughout North America, using state-of-the-art call center and web-based technologies, ensures that we can deliver the fastest possible response times and the most value to our clients and their drivers.

"Houston was chosen as the location of our new Call Center based on the availability of qualified technicians. But other considerations included availability of quality facilities, accessibility for local employees and ARI's management team, and the overall quality of life for ARI employees," added White.

The new ARI Call Center has capacity for 185 employees. Calls are directed by country, allocated to each ARI Call Center, and routed to the most appropriate available technician, regardless of location, to ensure the fastest response times.

Ted Davis, Department Head, Call Center Operations, says that the company began hiring technicians from the Houston area this past August and putting them through an intensive training program in its Grapevine facility. "We temporarily relocated new technicians to Grapevine so they'd not only be capable of taking calls the first day we opened our doors in Houston but they'd also have absorbed the ARI culture. In addition, we relocated experienced technicians from Grapevine and Maple Shade to support the new team."

About ARI®, Automotive Resources International (
ARI, a part of the Holman Automotive Group, is the second largest vehicle fleet management organization in North America with a workforce numbering more than 2,000 and offices throughout the United States, Canada, Mexico, Puerto Rico and Europe. As a single-source fleet management leader, ARI customizes innovative solutions that streamline fleet operations, help lower the cost of fleet ownership and create long-term value for customers. ARI manages over 780,000 cars, trucks and equipment in North America and, combined with its strategic partners, more than 1.8 million fleet vehicles globally. ARI is headquartered in Mount Laurel, New Jersey.

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