SOURCE: Arvato Digital Services LLC

arvato Digital Services LLC

April 15, 2015 06:00 ET

arvato Doubles Its BPO Service Capabilities in Latin America and Philippines

LOS GATOS, CA--(Marketwired - April 15, 2015) - arvato's growth in nearshore and offshore areas is due to the operational performance of the team in both areas and is the key driving force for the increased footprint. In Monterrey, Mexico that growth is demonstrated by the move to a larger facility where they can better service their existing clientele and growing book of business. In the Philippines they have opened multiple locations where they support solutions for CRM, Financial and SCM. The expansion in both areas significantly broadens arvato's service offerings giving customers across industry verticals to seek arvato as a partner in outsourcing.

The expanding regions are also ideal as they offer a mix of lower cost, multilingual capability and high quality delivery that truly gives a strategic advantage to arvato's clients allowing them to focus on their core business. Their customer base includes leading software and technology companies that engage arvato in global multichannel CRM support, global order to invoicing process management and receivable management. 

"Client satisfaction has fueled further growth with existing business and new business. Our clients appreciate the motivation, energy, responsiveness and dedication with which we treat their most important asset, their customers!" - Tony Souza, Site Director, Monterrey, Mexico.

With a positive impact on the local economy, arvato is an active participant in community development demonstrated by its contributions to immediate relief efforts for Typhoon Haiyan in 2013 and its contributions to building a sports facility for a rehabilitated community in 2014. They are also becoming a major employer in the area providing nearly 1,000 career opportunities in Monterrey, Mexico and close to 2,000 in the Philippines since 2008.

"As our business grows we are always looking at other areas where we can further expand our footprint to ensure we can get the best talent and offer business continuity for clients across multiple geographies." - Fara Haron, EVP Contact Center.

About arvato:
arvato is a leading international technology-services provider. More than 70,000 employees design and produce innovative solutions for business customers from all over the world, covering a wide range of business processes along integrated service chains. These include CRM, SCM, financial, IT, and digital marketing solutions, as well as all services related to the creation and distribution of printed products and digital storage media. arvato is a wholly owned subsidiary of Bertelsmann SE & Co. KGaA. For more information, please visit arvato.com.

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