SOURCE: Advanced Solutions International (ASI)

August 21, 2007 10:47 ET

ASI Consulting Achieves SCP Professional Service Standard Certification

Independent Audit Reveals Over 90 Percent of Projects On-Time, On-Budget

ALEXANDRIA, VA--(Marketwire - August 21, 2007) - Advanced Solutions International (ASI), the leading global provider of software for non-profits, has attained the Service Capability and Performance (SCP) Professional Service Standard certification. Established by the Service Strategies Corporation (SSC), an independent service improvement company dedicated to establishing standards across the technology market, along with a consortium of leading technology companies, the SCP Professional Service Standard is the industry benchmark for excellence in Professional Services.

"The SCP Standards represent the global standard for service quality and are used by leading technology companies around the world," said Greg Coleman, vice president of strategic programs for Service Strategies. "ASI can be proud to be placed among the industry leaders in service excellence through their attainment of certification under the SCP Standards program."

Through the rigorous process required to be granted Professional Service Standard certification, ASI met more than 100 specific best practice criteria in 13 categories including customer feedback, performance metrics, quality management, and sales and professional services interface. In four specific elements, including Implementation Process and Estimation Tools, ASI attained Best Practice Candidate, which indicates that the SSC intends to include these elements in online database of best practices.

The SSC audited company processes and approaches within each category, including speaking with customers for independent verification. The SSC's audit confirmed that over 90 percent of ASI's implementations, upgrades, and customizations in the last 12 months have come in on-time and on-budget.

"By passing the rigorous requirements necessary to achieve SCP Certification, ASI has made it clear they are committed to delivering world-class service to their customers," said Greg Coleman, SCP Auditor. "During the SCP audit, ASI demonstrated a clear commitment to customer satisfaction and continuous improvement."

ASI delivers its award-winning consulting services to iMIS customers worldwide through a combination of the centralized ASI consulting team based in Alexandria, Virginia and a network of local solution providers located around the globe.

"We follow a unique methodology, developed over 15 years and thousands of projects, focused on implementing iMIS in the most effective and cost-efficient way. This implementation process was recognized by the auditor as a best practice candidate for the software implementation services industry," said Alan Wait, ASI Director of Consulting. "The ability of our consultants to demonstrate best practices for timely and effective implementation ensures that customers are able to realize the maximum value from their investment. We are proud to have achieved SCP Professional Service Standard certification as a testament to this ability."

ASI Technical Support recently attained SCP Support Standard certification for the fifth consecutive year. The addition of SCP Professional Service certification completes the certification of ASI's entire customer service operation.

About the SCP Standards

The Service Capability & Performance (SCP) Standards are designed to improve the quality and effectiveness of support, field service and professional service operations. A consortium of leading technology companies, along with Service Strategies Corporation, created the internationally recognized standards, which define best practices, quantify performance levels, and establish a foundation to continuously improve business processes. Achieving certification under the standards requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements defined by the standards.

About Service Strategies Corporation

Headquartered in San Diego, CA, Service Strategies advances service excellence for quality-minded organizations by providing industry standards, strategic advisory services and career development solutions that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its standards programs that measure and drive effectiveness for continuous service improvement. In addition, the company's tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness. The world's leading service and support providers use Service Strategies' Service Capability & Performance (SCP) Standards as a roadmap for service excellence. For more information, visit www.servicestrategies.com, call toll free 800.552.3058, or email info@servicestrategies.com

About ASI

Advanced Solutions International (ASI) is the leading global provider of software for non-profits, serving the industry since 1991. The company's premier product, iMIS, is the only complete, upgradeable, web-based, not-for-profit business software system. iMIS is used by more than 2,500 customers world-wide representing 30,000 staff users and millions of web users. ASI distributes its solutions through a direct sales force and a global network of local solution providers backed by award-winning technical support. The company employs more than 200, with offices in the U.S., U.K., Canada and Australia. To learn more visit www.advsol.com.

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