July 17, 2007 09:18 ET

ASI Technical Support Awarded Prestigious SCP Support Standard Certification for Fifth Year in a Row

Independent Audit Recognizes Customer Support Excellence

ALEXANDRIA, VA--(Marketwire - July 17, 2007) - Advanced Solutions International (ASI), the leading global provider of software for non-profits, has been awarded the Service Capability and Performance (SCP) Support Standard certification for the fifth consecutive year. Awarded by the Service Strategies Corporation (SSC), an independent service improvement company dedicated to establishing standards across the technology market, this certification is the industry standard for technical support.

To achieve SCP Support Standard certification, ASI met more than 100 specific best practice criteria in 12 categories including customer feedback, service delivery process, training programs, and corporate commitment and strategy. The SSC audited company processes and approaches within each category, including speaking with customers for independent verification. ASI has successfully undergone this stringent process each of the past five years.

"By passing the rigorous requirements necessary to achieve SCP certification, ASI has made it clear they are committed to delivering world-class support to their customers," said Derek Nash, SCP Auditor. "During the SCP certification audit, ASI demonstrated a clear commitment to customer satisfaction and continuous improvement."

ASI delivers its award-winning certified technical support to iMIS customers worldwide through a combination of the centralized ASI technical support team based in Austin, Texas and a network of local solution providers located around the globe.

"ASI is committed to excellent customer service and we are thrilled to be the only support organization in our industry that has achieved SCP certification," said Donna Sayegh, VP of Operations at ASI. "The rigorous and extensive requirements of this certification demonstrate our commitment to customer satisfaction and keeping ASI customers 'for life.'"

ASI's technical support team is also a three-time winner of SSPA's Software Technical Assistance Recognition (STAR) award. ASI's approach and desire to provide exemplary customer service and technical support paved the way for earning this award.

"The SSPA STAR award winners provide a showcase of the top talent within our industry and serves as the highest form of recognition a company can receive in the service and support field," said Bill Rose, SSPA Founder and CEO. "ASI has proven that they are an exceptional company that delivers world-class services."

About Support Center Practices (SCP) Certification

The Support Center Practices (SCP) certification program was developed to address service quality issues that affect the rapidly growing technology support industry. The SSPA and forty of its member companies created the program along with Service Strategies Corporation. These companies contributed their insight and perspective into defining the key elements required for delivering World Class support. Service Strategies Corporation is responsible for administering the SCP Certification program and conducting on-site certification audits. For more information about SCP Certification, contact Service Strategies Corporation at 858.674.4864, toll free in North America 800.552.3058, email or visit

About SSPA

Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration. SSPA was created for professionals, managers and executives that make their living in the IT support services community. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other related divisions go to

About ASI

Advanced Solutions International (ASI) is the leading global provider of software for non-profits, serving the industry since 1991. The company's premier product, iMIS, is the only complete, upgradeable, web-based, not-for-profit business software system. iMIS addresses a vast range of non-profit business software needs such as association management, fundraising, continuing education, faith-based management and much more. ASI distributes its solutions through a direct sales force and a global network of local solution providers backed by award-winning technical support. The company employs more than 200, with offices in the U.S., U.K., Canada and Australia. Visit the website at,

Contact Information