SOURCE: Aspect

Aspect

April 04, 2011 17:45 ET

Aspect Announces Definitive Agreement to Acquire Channel Partner Corsidian

Transaction Significantly Expands Aspect's Investment and Presence in Latin American Growth Markets

CHELMSFORD, MA--(Marketwire - April 4, 2011) - Aspect, a leading provider of customer contact and Microsoft platform solutions, today announced it has signed a definitive agreement to acquire the Corsidian businesses in Brazil, Mexico, Colombia and Puerto Rico (together, "Corsidian"). Corsidian is a customer contact solutions provider in the Latin American (LATAM) region with approximately 100 employees. The acquisition of Corsidian will provide Aspect with an immediate and substantial direct presence in the Latin American (LATAM) region, helping to fully capitalize on market growth opportunities. The acquisition is expected to be completed later in the second quarter, subject to customary closing conditions and governmental clearances.

"With the contact center market changing rapidly to accommodate new customer requirements, it's more important than ever for organizations to be able to work with a local trusted partner," said Jim Foy, president and chief executive officer, Aspect. "Having been a top-producing Aspect channel partner for many years, it was a logical step to formally make Corsidian part of the Aspect team. Corsidian has a solid group of experts certified and trained on Aspect products that understands and supports Aspect's vision and value proposition to help organizations execute successfully on their customer contact strategies. This will allow us to greatly strengthen our commitment to customers throughout the region by providing a higher touch and more direct level of support and services."

Upon completion of the acquisition, the Corsidian team will be the foundation for the sales and service functions in Aspect's new LATAM theater which the company expects will enable it to better service multi-national customers, as well as local and regional businesses. In addition, having a direct local presence is expected to allow Aspect, in partnership with Microsoft, to quickly bring unified communications and collaboration capabilities to LATAM contact center customers.

Ovum, a leading market research firm, is projecting the contact center market (inbound, outbound and workforce optimization) in the LATAM region to see a compounded annual growth rate of 9 to 10 percent from 2010-2015.

"The LATAM region is poised for significant growth in the near future and there is an ongoing movement to be more focused on delivering a higher level of customer care and satisfaction," said Ken Landoline, principal analyst, unified communications and contact center at Current Analysis. "Having a more direct presence and an enhanced commitment in the region will help Aspect be more competitive by tightly controlling its message to the marketplace and more effectively delivering its solution using an already established set of best practices. I see this as a win/win situation for the company and its customers in that region because Aspect will be capable of offering enhanced local capabilities and solutions through a direct channel that can best support the customer's specific needs and requirements."

"We have been a long-time partner with Aspect based on our decision to align ourselves with the best technology in the market. And with this transaction, Corsidian's commitment to providing our customers with the best possible services and support will only strengthen further," said Andrew Salisbury, chief executive officer at Corsidian. "Corsidian's knowledge of the LATAM region combined with the global resources that Aspect offers, will enable us together to accelerate our growth based on increasing market demand."

About Aspect

Aspect builds customer relationships through a combination of customer contact software and Microsoft platform services/solutions. For more information, visit www.aspect.com.

Follow Aspect on Twitter at http://www.twitter.com/AspectUC

About Corsidian

Corsidian is the leading company in Latin America in providing the integration of innovative solutions to support companies in improving interactions with their customers through their Contact Centers. Corsidian has operations in 15 countries in the region, servicing thousands of Contact Center seats for over 100 leading companies.

Aspect and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.

Cautionary Statement Concerning Forward-Looking Statements

Statements in press releases, made at investor conferences, or contained in certain other written, electronic and oral communications that are not statements of historical fact are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Such forward-looking statements, if made, are based on current intent, beliefs, plans and expectations, and involve risks and uncertainties that could cause actual future results, performance or developments to differ materially from those described in or implied by such forward-looking statements. Aspect cautions investors not to place undue reliance on any forward-looking statements and encourages investors to review risk factors contained in its most recent Securities and Exchange Commission reports. Aspect undertakes no obligation to update or revise forward-looking statements to reflect changed assumptions, the occurrence of unanticipated events or changes to future operating results over time.

Contact Information