SOURCE: Aspect


February 28, 2011 08:07 ET

Aspect Announces Platinum Sponsorship of Enterprise Connect 2011

Aspect Will Exhibit Next-Generation Customer Contact Solutions, Participate in Panel and Host Discussion

CHELMSFORD, MA--(Marketwire - February 28, 2011) - Aspect, a leading provider of customer contact and Microsoft platform solutions, today announced it is a platinum sponsor at Enterprise Connect 2011 in Orlando, Florida from 28 February - 3 March, an event designed to help organizations plan, build, unify and leverage enterprise communications. As part of the event, Aspect will be providing demonstrations of its next-generation customer contact solutions, participating in the Contact Center Executive Forum, as well as hosting a discussion in its booth with industry analyst, Sheila McGee-Smith.

Details on the Aspect activities at Enterprise Connect:

Presentations and Customer Contact Application Demonstrations at the Aspect Booth #409
28 February - 2 March 2011 during Exhibition Hours

During exhibition hours, there will be five minute presentations every 30 minutes at the Aspect booth on how businesses can capitalize on the next-generation of customer contact. Aspect will also showcase two of its customer contact applications which offer greater flexibility to manage resources, engage with customers and leverage enterprise resources, as well as simplify, automate and provide greater visibility and control over customer service, sales and collections processes. These applications are built on a unified, fully scalable architectural platform that leverages the latest unified communications and collaboration technologies from Microsoft.

Contact Center Executive Forum
Wednesday, 2 March 2011 at 1:30pm - 2:15pm ET

Executive vice president of Worldwide Sales Mike Sheridan will be participating in the Contact Center Executive Forum, in which leading vendor executives will offer their insights on best practices for managing the customer experience and leveraging contact center technology. Attendees will learn what to expect with new product capabilities in 2011, what capabilities offer the best value in the contact center, and what may prove most challenging in deployment and integration.

Leading Industry Analyst Sheila McGee-Smith Debates the Contact Center Issues of Today
Wednesday, 2 March 2011 at 3:30pm - 4:00pm ET in the Aspect Booth #409

During this head-to-head discussion between industry expert Sheila McGee-Smith and Mike Sheridan, the two will debate the issues impacting the customer experience today and the real concepts that companies need to address, as well as discuss the risk to organizations not addressing the expectations and preferences of today's consumer. They will also look at the tools needed for delivering a next generation customer contact experience and have a lively discussion on the role that emerging technologies, such as unified communications and collaboration will play in the next generation of customer contact. These questions and more will be answered at the Aspect booth #409.

About Enterprise Connect
Enterprise Connect, formerly known as VoiceCon, is a leading enterprise communications industry event that allows users to share information and to hear about the latest innovations in communications. The conference will address key issues such as planning and implementing IP Telephony and Converged Networks; unified communications; managing staff, technology and costs; communications applications and application development; mobility/wireless communications and next-generation communication technologies.

About Aspect
Aspect is a leading provider of customer contact and Microsoft platform solutions. For more information, visit

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Aspect, Unified IP, and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.

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