SOURCE: Aspect


May 18, 2011 08:07 ET

Aspect Announces Third Annual Online Symposium: "Customer Contact in a Consumer 2.0 World"

Contact Center, Customer Experience and IT Executives to Convene for Aspect- and Microsoft-Hosted Event to Share Strategies and Actions for Implementing Next-Generation Customer Contact

CHELMSFORD, MA--(Marketwire - May 18, 2011) - Aspect, a leading provider of customer contact and Microsoft platform solutions, is hosting a live Online Symposium with Microsoft on May 19, from 10am-1pm EDT entitled "Customer Contact in a Consumer 2.0 World." The free, virtual event will incorporate interactive sessions with industry leaders in customer experience, contact center and unified communications technologies, including experts from Aspect and Microsoft, as well as customers.

During the three-hour event, more than 1100 senior customer experience, contact center and IT leaders are expected to join online to hear real-world customer contact scenarios and discuss how to provide enhanced services that meet the rising service demands of Consumer 2.0. The event will deliver actionable information to help organizations break free from existing customer experience paradigms to start planning their strategies for migrating to a new customer-centric model.

"There is no question that today's consumers are becoming more technology savvy and expect more from the companies they do business with. And smart organizations are deploying customer contact strategies to engage with and build loyalty among those customers," said Jim Foy, president and CEO, Aspect. "With an impressive roster of industry experts, this symposium explores topics like social media, multi-channel engagement, the role of a software-based unified architecture and best-practices that are necessary for companies to grow and be competitive."

The agenda will include information-packed sessions, keynotes, a customer roundtable, chat and Q&A and will feature influential technology business leaders, including

Keynote speakers:

  • Bruce Temkin, managing partner of Temkin Group, former Forrester analyst, customer experience expert, and co-founder and chair of the Customer Experience Professionals Association
  • Ashima Singhal, group product manager, Microsoft Unified Communications Group, Microsoft Corp.

Customer roundtable participants:

  • Nina Westvold, director of contact center operations, American Century Insurance
  • Richard Volel, vice president, contact management, American Home Mortgage Servicing
  • Darren Lloyd, information services manager, Newport City Homes

To register for the free event, view the full agenda, or to get further information, visit the Symposium microsite. The on-demand version of the live event will be available 24 hours after the Symposium concludes for a period of 90 days.

About Aspect
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