SOURCE: Aspect


May 19, 2011 16:33 ET

Aspect Appoints Executives to Lead Product Strategy and Execution

Team Combines Commitment to Innovation With Proven Knowledge and Expertise to Continue to Bring Aspect Product Roadmap to Life

CHELMSFORD, MA--(Marketwire - May 19, 2011) - Aspect, a leading provider of customer contact and Microsoft platform solutions, today announced the appointments of Michael Regan as senior vice president of engineering and technology, Michael Ely as vice president of technology, and Serge Hyppolite as vice president of product management. Together, these individuals will bring the next wave of innovation and thought leadership to the Aspect solutions roadmap.

As senior vice president of engineering and technology, Michael Regan will lead the Aspect research and development team, employing his contact center experience and intimate understanding of enterprise technologies, such as unified communications and collaboration, to drive the Aspect product roadmap execution. Previously, Regan served as Aspect vice president of development, where he was integral to product delivery in support of the Aspect global strategic alliance with Microsoft. His 25-year background of industry success includes positions with Blue Note Networks, which Aspect acquired in 2008, Ciena Corporation, WaveSmith Networks, Octave Communications and Unisphere Networks.

"This is a dynamic time in the evolution of the contact center, and Aspect is poised to break new ground," said Regan. "It is gratifying to be with a leader that has the longevity of market success that Aspect has enjoyed, along with strong executive leadership, visionary technologists and a deep commitment to delivering meaningful innovation to customers."

As vice president of technology, Michael Ely will explore new technologies to develop future products and solutions, leveraging his history of innovation with Aspect and his tight working relationship with Microsoft on applying its technologies to the Aspect solution set. A key member of the Aspect technology leadership team since 2000, Ely most recently served as director of systems architecture, leading a team responsible for architecture considerations for all Aspect products, including advanced development and technology research. He has more than ten years of experience defining and developing Voice over IP (VoIP) solutions for contact centers, joining Aspect from PakNetX.

As vice president of product management, Serge Hyppolite will lead the team that defines Aspect solutions and roadmap based on customer needs and the vision Aspect has set forth to the market. Hyppolite joined Aspect in 2002, with the acquisition of CELLIT, and most recently served as director of product management. He will continue to be responsible for the Aspect product portfolio lifecycle and for managing product enhancements through research, analysis, customer engagement, competitive intelligence and field communication. Hyppolite has held various engineering and global marketing positions with CELLIT, Lucent, AT&T and Nortel.

"We will continue to execute on our stated vision and roadmap, drawing on the collective experience of these executives and the rest of the Aspect leadership team, as well as the expertise embedded throughout our organization," said Jim Foy, chief executive officer of Aspect. "Our vision of bringing customer contact to every function in the enterprise is backed by our market success and development of forward-thinking solutions that represent the industry's most complete portfolio of products and services, including software for contact management and workforce optimization enhanced by a full range of professional services."

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