SOURCE: Aspect


June 10, 2009 09:00 ET

Aspect Appoints New Vice President of Corporate Customer Relationships

Industry Veteran to Build Upon Successful Customer Programs to Maximize Investment Returns

CHELMSFORD, MA--(Marketwire - June 10, 2009) - Aspect, a unified communications (UC) solutions provider, today announced Robert (Bob) Walker has been named vice president of corporate customer relationships reporting directly to chief executive officer, Jim Foy. Walker will oversee the expansion of Aspect's successful customer care programs and ensure that customers are gaining the greatest business benefits and return on investment (ROI) from their Aspect solutions.

"Today, more than ever, companies need to be able to get the most value out of their software and services investments, and it's our responsibility to ensure that they are able to lower costs, increase productivity, and gain a competitive advantage through Aspect solutions," said Walker. "Aspect is absolutely committed to helping our customers succeed despite today's market challenges."

In his new role, Walker will oversee a team of relationship executives and managers that will expand on the company's intense focus on customer satisfaction through strategic customer care initiatives. Initiatives will include more activities to incorporate customer feedback into the services and product roadmap and the evolution of technical support and education programs to best meet their needs and requirements.

Walker brings more than 30 years of expertise in operations, engineering, and customer support on a global scale. He has been with Aspect since 1999 in various management and executive positions, including global support services, technical services, channel support, and engineering. Prior to Aspect, he worked at a number of leading organizations including AT&T, Electronic Data Systems (EDS), and System One/Eastern Airlines.

"High customer satisfaction continues to be our top priority at Aspect," said Jim Foy, chief executive officer, Aspect. "Bob has, over many years, demonstrated his deep understanding of our customers and their business process requirements both in the contact center and across the enterprise. Most importantly, he truly has a passion for ensuring customer satisfaction and will be an enthusiastic customer advocate across all Aspect functions and departments. Under his direction, we're confident that more companies will be able to leverage our UC solutions to see significant tangible benefits now and into the future."

About Aspect

Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center. Applying 35 years of insight and experience, Aspect helps more than two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications. For more information, visit

Aspect and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.

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