SOURCE: Aspect


August 30, 2011 08:02 ET

Aspect Leads Outbound Dialer Systems Market in North American Contact Center Systems Market According to Frost & Sullivan

Strong Outbound Performance Earns Aspect Outbound Leadership Award From Frost & Sullivan

CHELMSFORD, MA--(Marketwire - Aug 30, 2011) - Aspect, a leading provider of customer contact and Microsoft platform solutions, today announced it has received the Market Share Leadership Award for the highest ranking in the North American Outbound Dialer systems market by Frost & Sullivan. Aspect has gained share of 3.8 percent -- rising to 21.7 percent total share in a tough market, ahead of Avaya, who dropped to third place. Aspect is one of the few companies that displayed growth in the outbound market in 2010.

Today, companies need to proactively and intelligently reach out to customers and therefore require a richer set of tools to govern those processes. Realizing that outbound is more than just campaign and list management, they are moving towards applications that manage customer preferences, compliance and other analytic aspects of the customer relationship.

These organizations are increasingly looking for a single unified platform with tightly integrated outbound and inbound capabilities. With a unified solution, they are able to increase productivity and engage the customer across multiple communication channels -- ultimately enhancing the overall customer experience.

"The outbound dialer market has transformed throughout the past couple of years and continues to evolve. With specific functionality like proactive contact becoming top of mind for many organizations, companies have recognized that today's consumers expect to be reached out to and in a way that accommodates them," said Keith Dawson, principal analyst, Frost & Sullivan. "Aspect continues to step up to the plate and demonstrate their ability to provide an outbound solution that sets the standard in the marketplace."

"Aspect's long history of market leadership and customer success in the outbound dialer market has been achieved through a number of different factors. Not the least among them are our forward-thinking and innovative customers that are the source of our inspiration," said Serge Hyppolite, vice president of product management, Aspect. "We are honored to have been recognized by Frost and are confident that our strong roadmap will continue to deliver against market and customer expectations for outbound collections and proactive contact capabilities which are of increasing importance with most, if not all, companies today."

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About Aspect
Aspect builds customer relationships through a combination of customer contact software and Microsoft platform services/solutions. For more information, visit

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