SOURCE: Aspect

Aspect

June 17, 2010 08:15 ET

Aspect Named Finalist in 2010 American Business Awards for Information Technology Department of the Year

Global Unified Communications Deployment Recognized for Achieving $1.6 Million Savings in One Year Through Seamless Integration of Voice and Multimedia, and Replacing Traditional Telephony

CHELMSFORD, MA--(Marketwire - June 17, 2010) -  Aspect, a global provider of unified communications and collaboration services and software, today announced the company has been named a finalist in the 2010 American Business Awards, also known as The Stevie Awards, for Information Technology Department of the Year based on its global unified communications rollout of Microsoft® Office Communications Server 2007 R2. With this deployment, every Aspect facility across the globe has become completely phone free -- and every employee's laptop now leverages software-powered voice solutions that integrate with other powerful multimedia capabilities to drive substantial benefits in cost reductions, time savings, streamlined communications and improved efficiency.

Following a pilot of the unified communications technology in February of 2009, Aspect's IT department deployed all voice and voicemail services, audio and Web conferencing, instant messaging (IM), desktop sharing and presence capabilities of Office Communications Server (OCS) globally to over 1,800 employees at more than 20 locations. Aspect removed 16 PBXs in the process of this deployment and saw total savings of $1.6 million dollars throughout the first year as a result of deploying Unified Communications. Employees quickly embraced the new communications experience, noting ease of use and significantly improved communications capabilities both within and outside of the enterprise. 

In addition to dramatic cost savings, Aspect's unified communications deployment reached many significant milestones during the first year of the implementation, including:

  • Reducing conferencing expenditures by 97 percent, or by $100,000 per month
  • Lowering telephony circuit costs by more than $350,000 by implementing session initiation protocol (SIP) Trunking to enable converged voice and multimedia
  • Completing more than 1.7 million calls, with nearly 12 million minutes of talk time
  • Participating in more than 2 million IM sessions
  • Conducting more than 138,000 conference calls, with 33 million minutes of participant time
  • Increasing productivity with partners and key customers through the use of OCS Federations which enables intercompany communications such as viewing presence, sending instant messages and placing computer-to-computer voice calls with OCS users from other institutions that are federated
  • Increasing First Day Resolution of customer communications addressed through Aspect's contact center by more than 8.5%

"Aspect's global rollout of unified communications capabilities to the company has been truly transformative," said Jamie Ryan, chief information officer, Aspect. "Our metrics are an excellent example of how the changing landscape of communication across the enterprise can drive both a positive cultural shift and enormous reductions in operational costs. We see these benefits consistently -- in our own unified communications deployment and in the deployments we roll out for our customers. We fully appreciate the American Business Awards' recognition of our technology and business achievement.

The American Business Awards -- or Stevie Awards -- were created to honor and generate public recognition of the achievements and positive contributions of organizations and business people worldwide. The mission of the award is to raise the profile of exemplary organizations and individuals among the press, the business community, and the general public. Members of the Awards' Board of Distinguished Judges & Advisors and specialized final judging committees will select Stevie Award winners from among Finalists in final judging.

This year's Stevie Award winners will be announced during the annual gala on Monday, June 21 at the Marriott Marquis Hotel in New York City. More than six-hundred executives from across the United States are expected to attend. The event will benefit Oceana (oceana.org), the largest international organization focused solely on ocean conservation. The ceremonies will be broadcasted on radio nationwide by the Business TalkRadio Network.

Details about the American Business Awards and the list of finalists in all categories are available at www.stevieawards.com/aba.

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at http://www.stevieawards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.

Sponsors and partners of The 2010 American Business Awards include Infogroup, Netezza, CIGNA, Citrix Online, Epic Media Group, High Performance Technologies Inc., imagistic, John Hancock, LifeLock, Lionbridge, PetRays, RCN, and SoftPro.

About Aspect
Aspect is a global software and IT services firm specializing in applying Microsoft® unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center. Aspect provides IT consulting, integration services and business applications. For more information, visit www.aspect.com.

Follow Aspect on Twitter at http://www.twitter.com/AspectUC.

Aspect and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.

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