SOURCE: Aspect

Aspect

November 18, 2010 10:12 ET

Aspect Rolls Out Large-Scale, Global Microsoft Lync Server 2010 Deployment

More Than Sixteen Hundred Employees Across the Americas and EMEA Now Using Microsoft Lync Server 2010 for Enhanced Communications and Collaboration Within One Week of Market Availability

CHELMSFORD, MA--(Marketwire - November 18, 2010) - Aspect, a global provider of unified communications and collaboration services and software, today announced it has completed the deployment of Microsoft Lync Server 2010 to more than 1,600 of its approximately 1,900 global employees within one week of the software being made publicly available for trial. All Aspect office-based and work-from-home employees in the Americas and Europe, Middle East, and Africa (EMEA) are now using Microsoft Lync 2010 for all voice and voicemail services, audio and Web conferencing, instant messaging (IM) and presence. Roll-out to the Asia-Pacific (APAC) region is planned for December, to complete a 100 percent company-wide deployment by the close of 2010. 

The enriched collaboration capabilities of Lync enable Aspect employees to better connect, share and engage with colleagues, partners and customers both inside and outside of the enterprise to deliver more effective real-time interactions in their daily communications.

The company's decision to rapidly migrate to Lync Server 2010 from its predecessor, Microsoft Office Communications Server 2007, clearly demonstrates Aspect's commitment to advancing the deployment and use of unified communications and collaboration (UCC). It is a natural progression for Aspect, which made a strategic move to implement a company-wide unified communications infrastructure nearly two years ago, replacing its traditional telephony and PBX infrastructure across all 20 countries in its global enterprise. As part of the strategy, Aspect equipped its own global technical support organization -- or contact center -- with a full complement of UC capabilities to enhance customer contact. Aspect's enterprise-wide adoption has resulted in staggering cost-savings in traditional telephony and conferencing expenses totaling $2 million in the first 12months, while driving greater efficiency and collaboration.

"By taking the initiative in deploying Lync Server 2010 within its own enterprise, Aspect not only demonstrates its expertise in executing successful business-critical next-generation enterprise communications strategies," said Kirk Gregersen, senior director of product management, Microsoft Lync, "but also serves as a model to other organizations looking to capitalize on the business and productivity gains like those Aspect can realize with help from Lync."

Aspect's depth of experience in using and deploying UCC technologies, combined with strength drawn from its roots in the mission-critical contact center solutions arena, make it a highly-experienced partner for companies wanting to adopt a Microsoft unified communications strategy to address their own business requirements.

"Aspect is walking the walk when it comes to unified communications," said Jamie Ryan, senior vice president, Information Technology and chief information officer, Aspect. "In the span of just a few days, more than 1,600 Aspect employees are already using Lync 2010's extended collaboration capabilities for a truly enhanced connected experience. With our initial deployment of Office Communications Server 2007, we witnessed brisk user adoption and explosive increases in efficiency and productivity. Now, with an established culture of collaboration and the new Lync enhancements, Aspect expects employees will quickly and eagerly embrace new opportunities for working together."

Several of the Lync 2010 enhanced sharing and collaboration features have already been widely adopted by Aspect employees allowing them to collaborate and communicate like never before, including:

  • Extended sharing capabilities, including sharing at the application level
  • Full integration of sharing and multi-participant collaboration into the Lync 2010 application environment, providing greater ease of use and a more streamlined experience
  • Enhanced security and access controls for meetings
  • Enhanced presence and contact information, including status, organization and reporting structures and pictures

Architectural improvements including a smaller footprint and support for virtualization help Aspect better leverage IT resources and reduce its carbon footprint. 

About Aspect
Aspect is a global software and IT services firm specializing in applying Microsoft unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center. Aspect provides IT consulting, integration services and business applications. For more information, visit www.aspect.com.

Follow Aspect on Twitter at http://www.twitter.com/AspectUC

Aspect and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.

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