SOURCE: Aspect Software

December 18, 2007 08:00 ET

Aspect Software Increases Localization and Expands Capabilities With Latest Release of Aspect Unified IP

Unified Solution Now Offers German, Japanese, Colombian Spanish, Portuguese and Korean Language Capabilities; Will Include Unified Command and Control Real-Time Reporting

CHELMSFORD, MA--(Marketwire - December 18, 2007) - Aspect Software, Inc., the world's largest company solely focused on the contact center, today announced that on 27 December 2007, Aspect® Unified IP™ 6.5.1 will be generally available. This latest version of the product includes localization for German, Japanese, Colombian Spanish, Portuguese and Korean, bringing all of the value of Aspect Unified IP to many additional critical global contact center markets. In the first quarter of 2008, Aspect Unified IP 6.5.1 users will also be able to leverage the real-time reporting capabilities of Unified Command and Control™ for consolidated real-time reporting across multiple sites and applications through an intuitive, graphical display.

As part of this new release, Aspect Unified IP 6.5.1 leverages server virtualization through the use of VMware, helping users to take advantage of smaller physical footprints and providing faster time to market. The product also includes a new manual answer feature, required by the German contact center industry and in demand around the world, that will empower agents to take a call when they choose.

"Aspect Software uses Aspect Unified IP in all of our worldwide contact centers to manage interactions with our customers and partners," said Serge Hyppolite, director of product management, Aspect Software. "We implemented Aspect Unified IP 6.5.1 in our European contact center, and the results were excellent. It continues to reduce complexity in managing our multiple contact center sites around the world and we're already seeing higher productivity and reduced costs."

In addition to new localization, virtualization and manual answer capabilities, Aspect Unified IP 6.5.1 also provides:

--  An Agent-on-Demand feature that enables a contact center to engage a
    remote agent whenever needed. This feature will help companies save on long-
    distance and IP bandwidth costs, while still having access to at-home or
    branch agents when call volumes increase.
--  A web services interface with a complete Simple Object Access Protocol
    (SOAP) Software Developer's Kit. This powerful kit allows for a wide
    variety of custom integrations to be created, giving contact centers an
    integrated agent desktop and the flexibility to customize how applications
    interoperate with Aspect Unified IP.

"As 2007 draws to a close, we are very excited about the new capabilities and direction for Aspect Unified IP," Hyppolite adds. "This release will benefit our worldwide customer base and any organization that is looking to take advantage of a unified approach. With the improved localization features, virtualization capabilities, high availability and web services interfaces for integrations, our contact center customers will have greater flexibility to better meet the needs of their customers."

Aspect Unified IP is a session initiation protocol (SIP)-based Voice over Internet Protocol (VoIP) unified contact center solution that provides automatic call distribution (ACD), predictive dialing, voice portal capabilities, Internet contact, workflow management, multichannel recording and quality management to help organizations achieve their customer service, collections and sales and telemarketing business process goals. The release of Aspect Unified IP 6.5.1 and upcoming versions continues to provide enhancements in reliability and security, greater localization features, and expanded communication options through SIP-enabled VoIP.

About Aspect Software

Aspect Software, Inc. founded the contact center industry and is now the world's largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its pioneering Unified IP™ Contact Center product line reduces complexity by uniting automated call distribution (ACD), predictive dialing, voice portal, email management, web chat and collaboration, and recording and quality management to provide consolidated administration, routing, reporting and workflow. PerformanceEdge™, the industry's first fully synchronized contact center optimization suite combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning applications. And, the company's trusted Signature product line delivers reliable best of breed ACD, predictive dialing, CTI and Voice Portal capabilities. Headquartered in Chelmsford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit

Aspect, Unified IP, Unified Command and Control and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc. in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.

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