PHOENIX, AZ--(Marketwired - Mar 27, 2014) -
- Exceptional track record in cloud technology across consulting, I.T., marketing and sales functions
- 20+-year record of achievement building teams that deliver business results using technology
- Successful enterprise transformation projects implementing ERP and CRM, including M&A integration
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced the appointment of Jim Haskin as Senior Vice President and Chief Information Officer of the company. Haskin, a 20-year industry veteran is tasked with technology leadership vital to Aspect's cloud transformation and growth strategy.
Haskin comes to Aspect after serving as Executive Vice President Enterprise CRM Practice at Levementum where he was responsible for building and leading a startup Salesforce.com consulting practice. Prior to that, he served as Senior Vice President of Services at CloudTrigger and worked as a contract CXO Advisor at Salesforce.com. He has also held senior leadership positions at Websense (WBSN), Acxiom (ACXM), Siebel Systems, and Gateway. Jim began his I.T. career at Andersen Consulting (Accenture).
"Jim's vast experience and proven success transforming enterprise technology will help Aspect align our technology assets with our cloud initiatives," says Bob Krakauer, Aspect Executive Vice President and CFO. "Jim is tasked with optimizing existing infrastructure in order to help drive Aspect's leadership to deliver on our promise to be a best-in-class customer experience solution provider."
"Aspect's recent financial growth achievements and market-leading cloud infrastructure and solutions present very compelling reasons to join the company," says Haskin. "I'm looking forward to engaging the talent and resources here to continue the growth momentum and transformation of the IT organization into a strategic customer experience asset for Aspect."
Haskin holds an MBA from University of California, Irvine and Bachelor of Science in information systems from the University of Maryland.
Aspect's fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world's most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.
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