SOURCE: Aspect Software

May 11, 2006 08:00 ET

Aspect Software Receives Growth Strategy Leadership Award for Workforce Management

Frost & Sullivan Award Recognizes the Company's Global Market Success

WESTFORD, MA -- (MARKET WIRE) -- May 11, 2006 -- Aspect Software, Inc., the world's largest company solely focused on the contact center, announced today it has received the Growth Strategy Leadership Award for demonstrated leadership within the global workforce management market from Frost & Sullivan, a global growth consulting company.

The Frost & Sullivan Award for Growth Strategy Leadership is given each year to the company that has demonstrated exceptional growth strategy within their industry. According to a recent Frost & Sullivan report(1), Aspect Software is the leader in the workforce management market, owning 32.2 percent of the market worldwide -- an 11.6 percent greater share than the next largest workforce management vendor -- and gaining the most share globally over competitors in 2005. In North America, Aspect Software has 35.6 percent of the market, while in EMEA, the company has 24.6 percent of the market.

Earlier this year, Frost & Sullivan awarded Aspect Software with the Growth Strategy Leadership Award for its performance in the world outbound dialing market and recognized Jim Foy, Aspect Software president and chief executive officer, with the 2006 CEO of the Year honor for demonstrated leadership within the contact center industry.

"Across all world regions, Aspect Software continues to gain market share in the workforce management space," said Alpa Shah, vice president, Frost & Sullivan. "This is evidence of the company's ability to execute well on its strategy and the compelling value proposition that its workforce management solutions offer to customers. And, with license revenue growth of about 50 percent over 2004, clearly the market agrees that Aspect Software is the leader in the workforce management space."

The criteria used by Frost & Sullivan to determine the recipient of the Growth Strategy Leadership Award include:

--  Ability to grow in a saturated or maturing market
--  Technological innovation and leadership
--  Discovering new venues for an established product
--  Strategic mergers, acquisitions, or joint ventures to penetrate new
--  Reorganization structured around growth strategy
"Aspect Software is honored to have Frost & Sullivan recognize the company's accomplishments in the workforce management market," said Foy. "I believe our leadership in this space can be attributed to developing products that deliver real value to our customers by helping them maximize agent performance and improve operations, enabling them to balance customer demands with the realities of the bottom line.

"Our well-executed strategy for organic and acquisitive growth has driven the development of our product lines, and we will continue to offer innovative solutions to cater to the growing needs of the workforce management and performance optimization market."

(1) Frost & Sullivan. "World Agent Performance Optimization Market," 20 April 2006.

About Frost & Sullivan

Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community, by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics.

About Aspect Software

Aspect Software, Inc., the founder of the contact center industry, is the world's largest company solely focused on providing proven, innovative contact center products and services that enable the key business processes of customer service, collections, and sales and telemarketing. Each day, thousands of in-house and outsourced contact centers around the globe conduct more than 125 million customer interactions using Aspect Software products. We believe in using the power of technology to positively transform the customer-company experience. That belief has led us to accept the challenge of developing the world's most reliable automatic call distributors (ACDs), most trusted dialers, most widely-used and respected workforce management (WFM) solutions, most flexible voice self service systems and the industry's first and most comprehensive unified, multi-channel contact center solution. Headquartered in Westford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit

Note: Aspect and Aspect Software are trademarks and registered trademarks of Aspect Software, Inc., in the United States and other countries. All other trademarks or trade names are the property of their respective owners.

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