SOURCE: Aspect Software

August 23, 2006 08:00 ET

Aspect Software Receives IP Contact Center Technology Pioneer Award

Winning Packaging and Support of Asterisk Business Edition IP PBX 'Opens' Path to Implementation

WESTFORD, MA -- (MARKET WIRE) -- August 23, 2006 -- Aspect Software, Inc., the world's largest company solely focused on the contact center, announced today that Customer Interaction Solutions® magazine has named it the recipient of a 2006 IP Contact Center Technology Pioneer Award for the company's packaging and support of the Asterisk Business Edition IP PBX -- a professional-grade version of the industry's first open-source IP PBX. Aspect's winning offering, which eliminates the risk associated with an open-source IP PBX implementation, includes the following:

--  Aspect Business Edition license,
--  SIP phones,
--  Application servers and IP gateways,
--  Interoperability with Aspect contact center products,
--  Installation and deployment of the solution and
--  Post-deployment support.
Customer Interaction Solutions presents the IP Contact Center Pioneer Award in recognition of companies that have created successful IP contact center products and services that are truly innovative.

"The Aspect offering is a barrier-breaking tool that opens the door to IP implementation and paves the path beyond with superior support," said Nadji Tehrani, executive group publisher and editor-in-chief of the magazine. "With the assistance of Aspect, which has more than 30 years of experience in developing, implementing and supporting contact center technology, businesses can more easily reap the array of benefits that open-source IP can offer for cutting costs, increasing flexibility and improving operational efficiency and performance."

"Aspect is pleased to be honored for the value-add we bring to the Asterisk Business Edition IP PBX," said Gary Barnett, chief technology officer and executive vice president of technical services and research and development at Aspect. "Companies looking to adopt open-source telephony face obstacles including lack of installation guidance and ongoing support. Aspect has eliminated those obstacles while ensuring smooth interoperation with our own market-leading contact center products. Companies can now take advantage of open-source telephony without the worry of disrupting service to their customers."

The Asterisk Business Edition IP PBX provides tested reliability of critical functions and features and includes support and full documentation. Based on the Asterisk open-source PBX, the product offers companies the same call-handling capabilities expected of closed PBX systems at a substantially reduced cost, including features such as switched or packet data and voice mail.

Customer Interaction Solutions, the leading publication in CRM, call centers and teleservices since 1982, recognized the extraordinary potential of Internet protocol to revolutionize the contact center when the technology was in its infancy. The magazine's publisher, Technology Marketing Corporation (TMC), is the first publisher to test new products in its own on-site laboratories, TMC Labs.

About Aspect Software

Aspect Software, Inc., the founder of the contact center industry, is the world's largest company solely focused on providing proven, innovative contact center products and services that enable the key business processes of customer service, collections, and sales and telemarketing. Each day, thousands of in-house and outsourced contact centers around the globe conduct more than 125 million customer interactions using Aspect Software products. We believe in using the power of technology to positively transform the customer-company experience. That belief has led us to accept the challenge of developing the world's most reliable automatic call distributors (ACDs), most trusted dialers, most widely used and respected workforce management (WFM) solutions, most flexible voice self-service systems and the industry's first and most comprehensive unified, multichannel contact center solution. Headquartered in Westford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit

Aspect and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.

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