SOURCE: Aspect

September 29, 2009 08:00 ET

Aspect Unified Communications Applications for the Contact Center Leverage VMware

Aspect Enables Virtualization Across Contact Centers and Sites

CHELMSFORD, MA--(Marketwire - September 29, 2009) - Aspect, a unified communications (UC) solutions provider, today announced that its UC applications for the contact center offer virtualization capabilities through VMware. This allows multiple UC applications to run in parallel as virtual machines, enabling more applications to run on a smaller footprint. As a result, users can lower server utilization, reduce capital and maintenance expenses, and take advantage of smaller physical footprints.

"We know that improving efficiency and reducing IT complexity is a very high priority for our customers. Aspect has a number of customers using VMware today with great results. Any organization that requires scalability, multi-tenancy and UC capabilities for the call center will benefit from our UC applications leveraging VMware," said Serge Hyppolite, director of interaction product management at Aspect. "In particular, companies like outsourcers and enterprise-size contact centers can run a UC application like Blended Interaction™ while simultaneously using the full capabilities of Productive Workforce™ to manage hundreds of agents and improve productivity all while reducing their server footprint and maintenance costs."

UC applications with VMware offer a number of benefits, including:

--  Improved Scalability - Aspect customers can run multiple UC
    applications on the same physical server. As a result, the UC applications
    offer increased capacity by moving virtual machines to larger resourced
    physical machines.
    
--  Fewer Servers - Aspect customers can minimize their physical server
    footprint by configuring UC applications in VMware environments. UC
    applications do not take up as much physical space in a VMware environment
    as they do in a non-VMware environment.
    
--  Enhanced Multi-tenant Management - VMware helps with tenant management
    for the UC applications in a hosted environment. There is no disruption of
    active users when other tenants are added or removed from the system.
    VMware also enables control of system resources each tenant should receive
    and allows for flexibility of deployment as numbers of active tenants
    changes.
    
--  Increased Business Continuity - A call center can utilize VMware High
    Availability features, which can restart a single instance of the software
    on a second VMware server if one server fails.
    
--  Reduced Costs - Aspect call center customers can minimize capital
    outlays and maintenance costs due to operating and maintaining fewer
    servers.
    

About Unified Communications Applications for the Contact Center

Unified communications (UC) applications for the contact center use software to target operational objectives with specific capabilities. The UC applications deliver inbound routing, outbound dialing, voice portal and Internet contact, workforce management, performance management, campaign optimization, recording and eLearning capabilities to help organizations enhance customer service, collections and sales and telemarketing business processes. Unified communications applications include Blended Interaction™, Seamless Customer Service™, Productive Workforce™, Streamlined Collections™, and Optimized Collections™.

About Aspect

Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center. Applying 35 years of insight and experience, Aspect helps more than two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications. For more information, visit www.aspect.com.

Aspect, Blended Interaction, Seamless Customer Service, Productive Workforce, Streamlined Collections, Optimized Collections and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.

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