SOURCE: Aspect Software

June 10, 2008 08:30 ET

Aspect Unified IP From Aspect Software Named 2008 American Business Awards Finalist

All-in-One, IT-Ready Contact Center Solution Among Good Company in Computer Software Category Competing for "Business World's Own Oscars"

CHELMSFORD, MA--(Marketwire - June 10, 2008) - Aspect Software, Inc., the world's largest company solely focused on Unified Communications for the Contact Center™, has been named a 2008 American Business Award finalist in the computer software category for Aspect® Unified IP™ as the Best New Product or Service.

"This nomination reflects our ongoing commitment to delivering innovative solutions that are changing the way companies interact with their customers," said Jim Foy, president and chief executive officer, Aspect Software. "This being the third year in a row that Aspect has been honored as either an American Business Awards winner or finalist underscores that the technology industry is recognizing Aspect for providing products that bring real and measurable value to contact centers and organizations."

Aspect Unified IP is a session initiation protocol (SIP)-based voice over IP (VoIP) product that unites full-featured automatic call distribution (ACD), predictive dialing, voice portal, Internet contact, workflow management, multichannel recording and quality management applications in a single software platform, giving business and IT optimal choice and control. Aspect combines unified communications applications with contact center technologies, like Aspect Unified IP, to help companies streamline and enhance customer-facing business processes and enable them to seamlessly extend those processes beyond the contact center.

The American Business Awards are the only national, all-encompassing awards program honoring great performances in business. The award is nicknamed "Stevie" for the Greek word "crowned." Stevie Award winners will be announced during the annual gala on Thursday, 12 June 2008 at the Marriott Marquis Hotel in New York City. More than 600 executives from across the U.S.A. are expected to attend. The ceremonies will be broadcast on the radio nationwide by the Business TalkRadio Network and hosted by Liz Claman of FOX Business Network.

In 2007, Aspect Software won the American Business Award for the PerformanceEdge™ workforce management capabilities delivered by Aspect® eWorkforce Management™ 7.0, for Best New Product or Service in the computer software category. Aspect eWorkforce Management helps managers maximize service and minimize the costs of a contact center's operations with strategic planning, scheduling and forecasting tools that automate tasks and enhance productivity.

Members of the Awards' Board of Distinguished Judges & Advisors and their staffs select Stevie Award winners from among finalists in final judging during the week of 19 May. Finalists are chosen by business professionals nationwide during preliminary judging that takes place April through early May.

Details about the American Business Awards and the list of finalists in all categories are available at www.stevieawards.com/aba.

About The Stevie Awards

Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, The Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring companies of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.

About Aspect Software

Aspect Software Inc. founded the contact center industry and is now the world's largest company solely focused on unified communications for the contact center. Our all-in-one, IT-ready solutions communications-enable customer service, collections and sales & telemarketing business processes for small and medium enterprises as well as for two-thirds of the FORTUNE Global 100. For more information, visit www.aspect.com.

Note: Aspect, Unified IP, PerformanceEdge, eWorkforce Management, Unified Communications for the Contact Center and Aspect Software are registered trademarks of Aspect Software, Inc., in the United States and other countries. All other trademarks or trade names are the property of their respective owners.

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