SOURCE: Get Satisfaction; Assistly

Get Satisfaction; Assistly

March 10, 2011 14:00 ET

Assistly and Get Satisfaction Partner to Create All-in-One Customer Service Center

Combines Get Satisfaction Community Wisdom With Assistly Knowledge Base

SAN FRANCISCO, CA--(Marketwire - March 10, 2011) -   Get Satisfaction, a leader in Social CRM, and Assistly, a company focused on helping progressive organizations deliver Customer Wow, have partnered to integrate Get Satisfaction's community-based support with Assistly's knowledge base. Now customers will be able to browse and search community topics and the support knowledge base in one place.

Companies that have accounts at both Get Satisfaction and Assistly can link their accounts to consolidate both community topics and knowledge base support. These companies can now present their customers with a single Help Center. Customers will be able to serve themselves by browsing and searching community topics and the knowledge base from one location, a more efficient and social approach for customers and service agents alike.

"In the past year, our customer base has grown threefold and our order volume has gone up by 500 percent," said Ahmad Kiarostami, CEO of Fotomoto.com, a beta customer of the integration. "But thanks to Assistly combined with Get Satisfaction, the support team receives fewer support tickets than they did a year ago."

Key benefits of the integration:

  • Customers have access to community wisdom as well as topics from the knowledge base in a convenient and organized way
  • Customers help themselves and participate using a logical alternative to more expensive one-on-one support
  • Front-line service agents have more time to focus on high priority issues
  • Customers can share, ask questions, look up answers, and feel like they are a part of your community

A few simple clicks will link a company's Get Satisfaction and Assistly accounts, placing Get Satisfaction's community-based topics on the same page as the company's Assistly knowledge base. The product integration is offered at no additional charge. All that is required is a paid Get Satisfaction plan and an Assistly account of any level. More information and customer examples are available online at http://getsatisfaction.com/partners/assistly and http://assistly.com/partners/getsatisfaction.

About Get Satisfaction

Get Satisfaction is a simple way to build online communities that enable productive conversations between companies and their customers. Nearly 50,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase visibility and improve customer loyalty. Get Satisfaction communities are available at getsatisfaction.com.

About Assistly

Assistly's best-in-class customer service and support platform helps progressive companies deliver real time Customer Wow. Assistly monitors all customer interactions -- from email, Twitter, Facebook, chat, phone, and more -- and presents them in a single collaborative desktop. Front-line agents handle issues confidently through an airtight ticket management system, and any employee can connect with customers through an easy-to-use customer support help desk.

Contact Information

  • Press Contacts

    For Get Satisfaction:
    Andy Wibbels
    Email Contact
    (773) 213-8584

    For Assistly:
    Isabel Fox
    IF Communications
    Email Contact