SOURCE: Assistly

March 08, 2011 09:00 ET

Assistly Joins the Google Apps Marketplace

Google Apps Users Will Now Have Easy Access to Assistly's Best-in-Class Tool for Customer Service, Social CRM, and Help Desk

SAN FRANCISCO, CA--(Marketwire - March 8, 2011) - Assistly, the company whose mission is helping businesses of all sizes deliver Customer Wow, has announced that its customer service and social CRM help desk platform, Assistly for Google Apps, is now live in the Google Apps Marketplace™, Google's online storefront for Google Apps™ products and services. It can currently be found in the Featured and Notable section on the Marketplace home page.

Over 3 million businesses have adopted Google Apps as part of their corporate infrastructure. Now these companies can visit the Google Apps Marketplace and easily add Assistly for Google Apps, creating a company-wide customer care platform to support and engage customers -- via the web, email, phone chat, and on social networks like Twitter and Facebook. Assistly's collaborative desktop organizes a company's customer interactions, presenting them in one place, so employees can unleash their enthusiasm to deliver exceptional customer service.

Assistly for Google Apps allows companies to leverage the investments they've already made in setting up Google Apps user accounts and Gmail-powered support inboxes. With Assistly for Google Apps, users are automatically logged into Assistly and can provide support with a single click from their Google Apps universal navigation bar. Overflowing support inboxes can be tamed by connecting them to Assistly for Google Apps, where they enter an airtight case management system and can benefit from company-wide collaboration.

Assistly for Google Apps is available in the Google Apps Marketplace where it will be presented to administrators of Google Apps. The Google Apps Marketplace is particularly strong in the SME (small to medium enterprise) segment. This segment -- progressive, customer-driven companies with fewer than 200 employees -- is a key market for Assistly in its next phase of growth.

Scott McMullan, Google Apps Partner Lead at Google Enterprise, commented: "Our customers have shown strong demand for Marketplace apps that help them sell to and support customers, so we're very happy that Assistly's innovative approach to unifying email, phone, Facebook, and Twitter into a single help desk is now directly integrated with Google Apps."

Alex Bard, Co-founder and CEO of Assistly, added: "Assistly is committed to breaking down the barriers between companies and their customers. Now millions of users of Google Apps will have easy access to Assistly's comprehensive platform for delivering Customer Wow."

The integration with Google Apps and availability in the Marketplace follows Assistly's integration with Facebook, the first affordable platform to enable customers to respond to Facebook customers directly from their help desk tool.

About Assistly
Assistly's best-in-class customer service and support platform helps progressive companies deliver real time Customer Wow. Assistly's Social CRM system gathers all the customer interactions -- from email, Twitter, Facebook, chat, phone, and more -- and presents them in a single collaborative desktop. Front-line agents handle issues confidently through an airtight ticket management system, and any employee can connect with customers through an easy-to-use customer support help desk.

Contact Information

  • For more information, contact
    Dan Gamble
    IF Communications
    Email Contact
    (415) 598-8902