SOURCE: Astadia


December 07, 2010 07:00 ET

Astadia Launches ROI Cloud Calculator at Dreamforce 2010

Online Calculator Estimates ROI for Moving Contact Centers to the Cloud

SAN FRANCISCO, CA--(Marketwire - December 7, 2010) - Dreamforce 2010 -- Astadia, one of the world's largest pure-play cloud computing integrators and a top partner, today announced the launch of an ROI cloud calculator, which makes it easy for customer service executives to examine the return on investment for transitioning from legacy, premise-based CRM tools. The announcement was made today at Dreamforce 2010, the cloud computing event of the year.

"The customer service and support industry is facing an inflection point. They need to build a customer-centric business to differentiate themselves from the competition," said Ron Goldman, service cloud director at Astadia. "Their systems are aging and they face the new challenges of integrating social media and communities into their infrastructure. Now is a perfect time to consider cloud computing for the contact center."

Astadia's calculator provides the financial evidence contact centers need to build the business case for cloud transformation. The calculator considers operating metrics, cost reduction drivers, revenue enhancement drivers, and technology costs to calculate return on investment (ROI).

Dreamforce is the industry's leading global cloud computing event focused on inspiring customer, partner and developer success with cloud computing.  Over the past 10 years the cloud computing economy has radically changed the way companies operate. Now as we enter the next phase, cloud computing is becoming inherently social, real‐time and mobile. Dreamforce is where this transition is happening with hundreds of partners exhibiting the latest cloud offerings, as well as training sessions, seminars and breakout sessions.

About Astadia

Astadia is a leading systems integrator and management consultancy focused on data-driven business process optimization of sales, marketing and customer service organizations. We leverage best-of-breed Cloud technologies from an unparalleled team of strategic partners, including, Google, and Eloqua. Our certified consultants have deployed more than 6,000 projects in over 30 countries around the globe. We build long lasting relationships with our clients, driving business transformation and application rationalization that yields measureable results. For more information, visit Follow us on Twitter at @AstadiaCloud.

Contact Information

  • Media Contact:
    Hannah Plumley
    Email Contact