TOPdesk US

November 02, 2016 16:19 ET

At FUSION16, TOPdesk Announces Partnership with RES Software and Releases New Forrester Report, "The Total Economic Impact of TOPdesk Service Management"

Service management's biggest annual event means industry leader, TOPdesk, can once again show how it's leading the evolution of the industry through its advanced DevOps, ITIL, continuous delivery and cloud-based approaches to service management

LAS VEGAS, NV and ORLANDO, FL--(Marketwired - November 02, 2016) - TOPdesk, a global leading provider of IT service management software, announces that it is sponsoring and exhibiting at FUSION16, the freshest and most comprehensive IT service management conferences for ITSM professionals in the world, which is slated for Nov. 1-4, 2016. While there, the sector's leaders will continue to wrestle some of the most pressing service management issues and challenges while tackling some of the sector's most pressing trends.

Few industries progress as rapidly as IT service management, and TOPdesk continues to lead sector evolution through the development of it technology, allowing organizations to gain tremendous and trackable efficiency; increase oversight of every move in the organization; improve services offered to clients; and improve helpdesk operations, among other improvement to some of the most important business and technology sectors on the planet.

TOPdesk will be joined at the conference by new partner RES software. Because of the two firm's co-operative efforts, TOPdesk's clients, specifically, will see enhanced automation and self-service service management capabilities, said Nancy Van Elsacker, president of TOPdesk US.

Her thoughts were echoed by Tripp Purvis, vice president, strategic alliances, RES: "Combining built-in automation and self-service capabilities from RES with TOPdesk's simplified service management software is powerful. Together we can help organizations rapidly deliver a seamless and secure IT experience for their workforces."

TOPdesk also will release the findings of a new Forrester report, "The Total Economic Impact of TOPdesk Service Management," detailing the potential return on investment organizations may realize by deploying TOPdesk Service Management software solution. The new Forrester study provides IT leaders with a framework to evaluate the positive financial impact of service management on their organizations, to leverage ITSM technology and related ITIL practices to win, serve and retain customers.

Additionally, while there, TOPdesk staff will discuss the latest developments in DevOps, ITIL, continuous delivery and cloud-based approaches to service management. TOPdesk will provide several opportunities for attendees to win one of several Star Wars BB-8 robot droids (valued at $149.99 each). The BB-8 is an app-enabled droid that has an adaptive personality that changes as user interact with them based on user interactions. They show a range of expressions and even perk up when users give voice commands.

Visit TOPdesk at booth #320 for more information. Visit for more show information.

Named "Best in Class (All Tools)" by ITSM Review, TOPdesk has helped more than 4,000 organizations improve their service management processes. With more than 20 years of experience, TOPdesk assists businesses in optimizing services by providing a user-friendly application, ITIL-verified consultants and providing comprehensive support.

TOPdesk has nine branches worldwide: in the Netherlands (global headquarters), England, Belgium, Germany, Hungary, Denmark, US, Brazil and Canada.


Jointly hosted by industry leaders HDI and itSMF USA, the annual FUSION Conference & Expo unites IT service management's best speakers, solution providers and networking opportunities for an unparalleled educational experience. Each year, industry professionals, experts and vendors attend to discover the best and newest technologies, ideas, systems, and methodologies. Looking for ways to improve their IT services, attendees gain valuable business contacts and tangible tools to immediately effect change within their organizations. Learn more at

About TOPdesk
TOPdesk develops, markets, implements and supports software that helps organizations efficiently manage the services they provide. Its mission is to create a user-friendly and affordable service management solution for every type of organization. Whether this concerns IT, facilities management, HR, service desk or service support, TOPdesk helps organizations support their employees, customers, consumers and citizens. Its software is for organizations of all sizes, from small businesses to large multinationals, and is available as a local installation or Software as a Service. Because of the modular structure of the application, a TOPdesk solution can be tailored to every organization's needs.; @TOPdesk

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