SOURCE: Monolith Software

Monolith Software

November 10, 2009 09:00 ET

athenahealth Chooses Monolith Software to Increase Transparency in Support of Its National Physician Network

National Centrally-Hosted Business Service Provider for Physician Practices Reaches for Higher Levels of Application and System Performance With Greater Real-Time Service Monitoring

ST. CHARLES, IL--(Marketwire - November 10, 2009) - Monolith Software, a software provider with the industry's most flexible and versatile infrastructure management solution, today announced that athenahealth, Inc., (NASDAQ: ATHN), a leading provider of Internet-based business services to physician practices, has deployed Monolith Software to provide transparency and to ensure the highest levels of performance of its healthcare applications and IT infrastructure that support thousands of daily users nationwide. Over 20,000 medical providers rely on athenahealth's centrally-hosted practice management and electronic medical records (EMR) platform, athenaNet®, in addition to payer and clinical intelligence, to radically improve control over their billing and clinical operations.

athenahealth chose Monolith Software for its comprehensive availability, fault and performance management solution, which is ideal for fast growing, service-focused businesses. Offering a single view for IT managers, Monolith Software's integrated design minimizes time spent identifying and resolving system performance degradations. The Monolith portal uses the latest Web-based technology, which offers customers new levels of data security and transparency of service health with real-time data and analysis available from any browser from any location.

"athenahealth prides itself on offering high levels of service performance to our physician practices, which must be able to access their patient records and medical applications at a moment's notice," said Ed Park, CTO of athenahealth. "Monolith Software offers us advanced performance trend analysis and robust correlation capabilities to help us with the end-to-end visibility and control we need as we continue to expand our hosted service offering nationwide."

Previously, athenahealth used a combination of open source solutions that provided specialized functionality. While open source solutions have a good reputation in enterprise settings, they cannot offer a single, integrated view of the entire infrastructure. Monolith Software builds monitoring environments that allow the collection of events from many disparate sources through a single window. IT customers can effectively configure and manage all of these events using the Monolith solution's advanced event correlation capabilities. Along with this event management, Monolith Software provides the configuring of performance metrics polling, which can be used for setting service level thresholds and calculating predictive trend analysis. Monolith Software offers the industry's most secure, Web-based technology to help ensure the integrity of customer data and information. "In a highly competitive business environment, we need an IT staff and system that can respond to our business with quick deployments and configurations, and little hands-on administration," added Park. "The Monolith solution proactively monitors our environment and increases our operational efficiency so we can respond to service degradations before our medical group clients are even aware there is a problem."

"With Monolith Software, organizations can holistically monitor their entire IT infrastructure to ensure they are operating at the highest levels of service to support the needs of the business. Monolith provides software that was purpose built to address the needs of IT operations professionals with highly advanced capabilities for intelligent escalation, notification, run book automation and service desk integration," stated Jeff Parker, president of Monolith Software. "Monolith helps organizations like athenahealth to comprehensively manage infrastructure performance to deliver business results."

About athenahealth, Inc.

athenahealth, Inc. is a leading provider of Internet-based business services for physician practices. athenahealth's service offerings are based on proprietary web-native practice management and electronic health record (EHR) software, a continuously updated payer knowledge-base, integrated back-office service operations, and automated and live patient communication services. For more information, visit or call (888) 652-8200.

About Monolith Software

Monolith Software offers the industry's most flexible IT management software designed to increase the operational efficiencies of network operations centers (NOCs). Delivering a fully integrated, open architecture platform for managing fault, availability and performance management, Monolith Software offers service providers and IT organizations real-time control and insight into the health, performance and availability of mission critical systems and applications with a reduced total cost of ownership.

© 2009 Monolith Software. All rights reserved.