SOURCE: IntelliResponse


September 12, 2013 08:30 ET

Atlantic Central Chooses IntelliResponse Virtual Agent

Atlantic Credit Unions to Leverage Advanced Online Self-Service Tools

TORONTO, ON--(Marketwired - Sep 12, 2013) -  IntelliResponse, the leading provider of virtual agent technology solutions for the enterprise, today announced that Atlantic Central has selected the IntelliResponse Virtual Agent platform as a way for its member credit unions to easily engage in online self-service automated conversations with members. 

With system assets of CDN $4.2 billion and a financial network comprised of 171 points of service that collectively serve the financial services needs of over 324,000 members, Atlantic Central provides leadership, advocacy and a range of support services to the credit unions of Atlantic Canada.

"The success of a credit union today largely depends on its ability to extend that same great, traditional customer service experience to online environments like web, mobile, and social media," explains Paul Paruch, VP of Business Solutions at Atlantic Central. "With the IntelliResponse Virtual Agent solution, we're now able to equip our member credit unions with advanced online self-service tools to deliver an exceptional online customer service experience. This unified approach will also enable us to maintain consistent self-service branding elements across all credit unions -- with Atlantic Canada being the only jurisdiction to do so."

The first phase of Atlantic Central's online self-service initiative will see two of Atlantic Canada's largest credit unions -- East Coast Credit Union and Credit Union Atlantic -- roll out online self-service tools, configured to meet the specific needs of their individual members.

"With the leadership, support, and guidance from Atlantic Central, we can now empower our members with online tools to get answers to general banking questions at any time of the day with options for escalation conveniently available," explains Ken Shea, President and CEO of East Coast Credit Union.

"Online self-service is far more cost-effective when compared to live assistance channels, but the economies of scale provided through Atlantic Central and the network of credit unions simply could not have been achieved on our own. East Coast Credit Union is committed to providing the best service available to our members and thanks to our partnership with Atlantic Central, another true innovator in online self-service for credit unions, we have been able to accomplish just that."

Atlantic Central will also make a general online self-service tool available to all other credit unions in the Atlantic system with the option to personalize in the future.

Atlantic Central joins a growing number of banks, credit unions and insurance providers who have turned to the IntelliResponse Virtual Agent solution to deliver a superior online customer service experience, collect authentic real-time voice of the customer insight, and drive new revenue opportunities.

About IntelliResponse Systems
IntelliResponse is the leading provider of virtual agent technology solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world. 

Our patented Virtual Agent solutions transform corporate websites, mobile applications, social media channels and agent desktops into world class self-service platforms. Using IntelliResponse, consumers can ask questions using natural language and get instant, accurate answers as well as targeted offers that lead them down the purchase path and improve conversion. What's more, key voice of the customer insights are captured in natural language, allowing companies to build highly detailed customer profiles over time.

IntelliResponse is the gold standard in first line customer experience, offer management and customer intelligence. Some of the world's most recognized corporate brands and public institutions trust their customer experience management needs to IntelliResponse -- including CIBC, ING Direct, Charter Communications, Progress Energy, Copa Airlines, Kobo Books, Penn State University, Yale University and Harvard University Extension School.

For more information about IntelliResponse, visit

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