SOURCE: Attachmate

Attachmate

January 24, 2011 08:00 ET

Attachmate WOWS! With Verastream

A Leading Provider of High-Speed Internet, Phone and Cable TV Leverages Verastream to Enhance Customer Experience and Reduce Development Costs

SEATTLE, WA--(Marketwire - January 24, 2011) -  Attachmate Corporation today announced that WOW! Internet, Cable and Phone, one of the U.S.'s leading providers of competitive bundled services has successfully leveraged its Verastream® Legacy Modernization solution to efficiently integrate existing systems into a single distributed application to help enhance customer experience and reduce development costs.

WOW! offers a variety of high speed Internet, phone and cable television services, including digital cable and advanced services such as HDTV, DVRs and WOW! OnDemand to communities in Illinois, Michigan, Indiana and Ohio. As an award-winning provider of bundled services, WOW! is committed to delivering the best possible customer experience and had been using a third-party proprietary system to interface with its core billing system for both residential and commercial customers. However, it became increasingly difficult to maintain and support the outdated proprietary interfaces needed to access data from the billing system running on a mainframe, and developing new APIs just meant more headaches. WOW! used a variety of technologies to help bridge the gap, however, they found these solutions to be inefficient and took significant time to manage.

WOW! used the Verastream solution to enable mission-critical applications for their third party proprietary billing system, providing a simple way to incorporate information necessary for delivering on their goal of continuous customer service improvement. "Prior to Attachmate, it was painful to determine whether or not our proprietary system had an API for a particular billing project or if we needed to build out our own applications to help meet the project's objectives," said Don Koretos, manager of application and software development for WOW! "Now with Attachmate Verastream, we can quickly build reliable applications leveraging data from our existing billing system, allowing us to create a managed, centralized location to access data. The speed and performance that Verastream provides ultimately enables us to continue to deliver exceptional service to our customers."

Verastream provides the entire range of modernization capabilities, from basic rejuvenation to customized presentation and sophisticated high-performance integration. Through its use of industry standards such as web services, J2EE and .NET, Verastream automatically generates services that can be mixed, matched and reused. No code changes to existing applications are required, therefore you avoid risk while ensuring quick ROI.

"Verastream provides a strategically incremental approach to application integration to reduce the costs and time frames typically associated with other processes. This results in user-friendly, agile applications that support the organization's needs and boost productivity," said Ron Nunan, product marketing manager for Attachmate. "We're honored to help WOW! leverage host connectivity technology to modernize and rapidly web-enable their legacy assets in order to meet their most critical business objectives."

Based on the success of Verastream interfaces to WOW!'s billing system, the company has also begun using the solution within their UNIX systems for network event management tools as well as an enhanced mobile web application, which is being used in the field by technicians.

About Attachmate
Attachmate delivers advanced software for terminal emulation, legacy modernization, managed file transfer and enterprise fraud management. With our technologies, more than 65,000 businesses worldwide are putting their IT assets to work in new and meaningful ways. For more information please visit www.attachmate.com.

About WOW!
WOW! is one of the nation's leading providers of high-speed Internet, phone and cable TV serving communities in Illinois, Michigan, Indiana and Ohio since 1996. They are dedicated to delighting their customers with friendly, quality service at affordable prices. WOW! is privately owned by Avista Capital Partners.

For more information, visit: http://www.wowway.com/.

Copyright © 2011 Attachmate Corporation. All Rights Reserved. Attachmate, the Attachmate logo and Verastream are registered trademarks of Attachmate Corporation, in the USA and other countries. All other trademarks, trade names, or company names referenced herein are used for identification only and are the property of their respective owners.

Contact Information

  • For additional information, contact:
    Melissa Liton
    Email Contact
    (206) 282-4923 ext 115