SOURCE: Valley Oak Systems, Inc.

July 31, 2006 08:00 ET

Attenta Anticipates 20-Percent Increase in Adjuster Productivity With iVOS® Claims Management Software

Fast-Growing TPA Leverages Integrated "One-System" Solution to Optimize Workflow and Customer Service

SAN RAMON, CA -- (MARKET WIRE) -- July 31, 2006 -- Attenta, a third-party administrator servicing the insured and alternative risk market, today announced the savings and benefits it anticipates from its new claims software. In November 2005, Attenta selected the iVOS "one-system" claims management solution from Valley Oak Systems, Inc. (VOS), a national provider of claims management software, services and support. From its projected forecasts, Attenta anticipates iVOS to significantly streamline workflow, increase productivity, enhance quality assurance, and support the company's focus on customer service and satisfaction.

"During our selection process, we interviewed many potential vendors. Most vendors tried to tell us what we needed. Valley Oak Systems stood out because they really listened to our requirements and responded with a solution that met our needs," said Frank Vidrik, president of Attenta. "We expect this leading-edge technology to produce significant benefits. With the addition of iVOS, we now offer a comprehensive package to our clients, complete with experienced claims staff, cost-saving best practices, and sophisticated technology and workflow capabilities that boost adjuster productivity by 20 percent -- an improvement that is higher than most industry estimates."

"We're excited at the prospect of blending the power of our 'one-system,' browser-based technology with Attenta's entrepreneurial approach to claims," said Randy Wheeler, Founder and CEO of Valley Oak Systems. "Attenta encourages its adjusters to innovate in order to solve individual customer challenges. With the iVOS platform, adjusters will have a wide array of features and functions to design workflows and reinvent operations in order to meet unique client needs."

"Attenta operates in a highly competitive market," said Vidrik. "We differentiate our company by delivering superior service and results that impact a customer's bottom line. As a result, our retention rate exceeds 95 percent. As Attenta continues to grow, iVOS will enable increased claims capacity by automating key claims functions, such as the generation of correspondence, the delivery of state benefit notices, calculation of benefit rates, and distribution of stewardship reports. In addition, the system's rules engine will help streamline workflow and improve quality assurance through exception reporting."

About Attenta

As one of the fastest growing third-party administrators in the nation, Attenta provides unparalleled claims administration, excess coverage marketing and brokerage, auditing, underwriting, loss control, medical cost containment and risk management information services. Their comprehensive, integrated service approach has produced a proven record of cost savings for clients. For more information, visit or call (866) 825-9891.

About Valley Oak Systems, Inc.

Valley Oak Systems, Inc. is a privately held corporation with headquarters in San Ramon, California. Founded in 1994, Valley Oak Systems is dedicated to providing the highest quality software, services and support to enable clients to meet their goals. The company's flagship product iVOS is the leading browser-based claims management software that integrates core insurance processes, system features, and claims functions into a "one-system" solution. Recognized for its business impact, iVOS earned the 2006 IASA Technology Achievement Award. For more information, go to or call (925) 242-4600.