SOURCE: Audian


September 07, 2017 10:00 ET

Audian Provides 80th Salvation Army Branch with Cloud-Based, Self-Service Telecom Solution

Software company's efficient customer-first approach and off-site IT infrastructure enables non-profit to help more people in need across U.S.

KIRKLAND, WA--(Marketwired - September 07, 2017) - Audian, a Unified Communications solution provider, announces the installation of its cloud-based telecom solution at the 80th Salvation Army branch in the organization's nationwide network. Spanning eleven states, telecom services for 80 Salvation Army branches are now streamlined under Audian's Customer Portal to address outages, services issues or the need for new lines without needing a technician onsite. Audian's new services have freed up internal IT resources and provided an estimated 85% savings on the Salvation Army's telecom costs. Given the Salvation Army's need to expand telecom services in times of emergency, peak holiday or giving, Audian's easily scaled, flexible technology platform allows these peaks to be met without burdensome costs or time involved.

"We take pride in understanding the specific challenges of our customers, so as we began work with The Salvation Army we knew we could help drive cost and time efficiencies for them by automating many of the outdated, time-consuming tasks that have traditionally been associated with telecom," said Janae Smith, COO of Audian. "It is a proud day for us to see the rapid expansion of our services across their network, knowing we are supporting The Salvation Army efforts in providing important social services including women's shelters, hunger relief, and even combatting human trafficking."

"Audian was able to provide a sleek customer driven web interface that allowed us to migrate and manage our migration from traditional TDM to SIP with an unparalleled level of support," said Randy Haan, Director of IT Infrastructure for the Salvation Army Western Territory. "Telecommunications has never been this easy in the 30 plus years I have had to work with it."

As a software company redefining the telecom industry, Audian combines roles of both a telecom service provider role with the needed IT infrastructure, all accessed easily anywhere in the world through a customer's secure, private login. The Audian Customer Portal's drag and drop features gives customers an easy to use, visual representation of their custom phone system, allowing for easy configuration and updates. As Audian's entire system is cloud-based, if any Salvation Army location is impacted by power or Internet outages, the result won't be busy signals or other messages, but rather a simple failover to an auto attendant or cell phone.

"Our approach is to leverage modern day technology to simplify the complexities associated with telecommunications -- something we call increasing our customers' Telecompetence so they spend less time on their phone solutions, more time on building their business," continued Smith. "Organizations like The Salvation Army cannot spend their precious resources on hassles typically associated with telecom. With Audian, we quickly set up the software and hardware to get the phones up and running, then providing unmatched customer service in an industry certainly not known for it."

About Audian
Audian is a Unified Communications solution provider that helps businesses leverage modern day technology to help simplify the complexities once associated with telecommunications. Audian's unique approach caters solutions to the customer while automating many of the outdated, time-consuming tasks that have traditionally been associated with telecom. To learn more, please visit

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