TORONTO, ON--(Marketwired - August 15, 2016) - AudienceView, a world leader in e-commerce software for sports, events and entertainment organizations, has achieved continued momentum in 2016, with growth fuelled by numerous new customers and contract renewals.
"Organizations across the entertainment industry are turning to AudienceView to achieve their business objectives with our innovative, high-performing customer-engaging platform," said Mark Fowlie, CEO of AudienceView. "Technology plays an extremely important role in the overall customer journey and we are proud that our solution is creating efficiencies, driving revenue and bringing fan engagement to a new level through one-of-a-kind experiences."
Among AudienceView's newest clients are the athletics departments at Troy University and Northeastern University -- two programs that want to be more innovative with their fan offerings and better monetize their passionate communities.
Troy has replaced a fragmented system (that included multiple databases and spreadsheets) with AudienceView, which will power all of Trojans ticketing and donor management operations.
The box office team at Northeastern will use AudienceView for all events and athletics across campus, including 18 varsity sports at the Division I level.
"With AudienceView, schools and organizations of any size or type can be innovative with what they offer and how they communicate -- from the moment a fan first begins looking for a ticket to long after the event," said Jonathan Tice, Vice President of Global Sales for AudienceView. "Our platform and methodology makes it possible to turn guests you don't know into fans you do know. By analyzing them, organizations can provide more compelling offers based on fan preferences and behavior, which increases relationships, revenue and loyalty."
In suburban Chicago, AudienceView is now the technology partner of three popular venues run by the Aurora Civic Center Authority -- the 84-year-old historic Paramount Theatre, RiverEdge Park and Copley Theater. As a showcase partner, Paramount plans to leverage every aspect of the AudienceView solution to reimagine the customer experience and support ongoing growth. These integrated capabilities include ticketing, e-commerce operations, in-venue sales, fundraising, customer relationship management (CRM), marketing, content management and more.
Jefferson Live!, the umbrella producing company for the historic Cascade Theatre of Redding, California and Holly Theatre of Medford, Oregon, selected AudienceView as its new multi-venue technology partner. The Cascade Theatre is now live and AudienceView will launch at the Holly Theatre once its historic renovation project is complete.
The Palace Theatre for the Performing Arts in Stamford, Connecticut will complete their transition this month from multiple databases to a single solution that puts its patrons at the center of all operations. In addition to ticketing all events, AudienceView will significantly improve the overall service experience with complete patron records tracking all touch points, automated fulfilment of member benefits, innovative program offerings and fundraising.
"AudienceView's donor management capabilities are extremely strong," adds Tice. "Our platform makes it possible to integrate tightly with the development plans of your main campus or business unit. This is particularly helpful for colleges, universities and arts organizations that run fundraising programs for student athletes or a special event in parallel with a centralized strategy."
In recent weeks, renewals for organizations in North America include Salt Lake City's Hale Centre Theatre, San Francisco's American Conservatory Theater (A.C.T.), North Carolina's Blumenthal Performing Arts and the University of California, San Diego.
Internationally, AudienceView has extended relationships with AFC Bournemouth of the English Football League's top-tier Premier League, HQ Theatres & Hospitality, the second largest owner and operator of regional theatrical venues in the United Kingdom, SIV, which operates a portfolio of venues that attracts more than four-million customers per year, and the Nationale Opera & Ballet in Amsterdam.
"Our clients are doing amazing things that go far beyond selling tickets. We are proud to be providing the technology that enables them to engage with customers and monetize them more effectively," said Michael Bryce, COO for AudienceView. "Watching so many passionate groups change the overall experience for their customers is extremely rewarding for our team, which remains dedicated to helping entertainment organizations adopt new practices that will grow their businesses today and in the future."
AudienceView is a complete entertainment business solutions provider. With over $2 billion in annual transactions, our innovative and engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and customer experiences. The self-serve, e-commerce, ticketing and events management portals enable success for events of all sizes or types. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.